Torrance Compounding Pharmacy

I was extremely disappointed with the service I received at this Shoppers Drug Mart. I came in around 10:50pm looking for advice on an over-the-counter anti-diarrhea medication. Only adult doses were available on the shelf, and I simply wanted to confirm whether it could be safely adjusted for my 7-year-old or if there were any contraindications. I patiently waited over 15 minutes while the pharmacist processed a claim on the computer. Since he was mostly waiting on the system, I politely asked if I could quickly ask my question — something that would take less than 30 seconds. Without even looking at the medication in my hand, he immediately dismissed me, saying “I can’t answer your question, and I don't know what you want to ask for the medication” Only after I explained further did he glance at the product and reply, in a rude and dismissive manner, that it was not for children. While the information itself may have been correct, the lack of professionalism, empathy, and willingness to provide even basic guidance was unacceptable. Pharmacists are an essential part of frontline healthcare. A simple acknowledgment, explanation, or redirection would have gone a long way. Instead, I left feeling disrespected and unsupported not what any parent should experience when seeking urgent advice for their child. Management needs to take this matter seriously, as this level of service falls far below the standards of patient care.

This pains me to write this review about a reputable Canadian company, but my family will not be shopping at Shoppers Drug Mart anymore. My mother bought my wife a $100 Lululemon gift card for her birthday. When my wife went to redeem the gift card, Lululemon said that the gift card was previously redeemed and had a $0 balance, and to contact the location that the gift card was bought from (this Shoppers location). My mom has been chasing this for weeks now and has been told by Shoppers that this is not there problem and left her (and my wife) out $100. Extremely disappointed that this location is not taking any accountability whatsoever, especially when it’s likely their store associates that took a picture of the gift cards once activated as we have ruled out almost all other options. Shame on you Shoppers Drug Mart, we will be following up with the better business bureau and telling all of our friends and family to avoid your store at all costs.

I was told the preparation time for a finished medication would be 30 minutes, even during a quiet, off-peak night. I waited patiently. However, after exactly 30 minutes had passed and I expressed frustration, I received the medication within two minutes. So what exactly was I waiting for during the first 30 minutes? Even more concerning, a customer ahead of me received their medication — which required additional compounding — in just 15 minutes. The only difference I could observe was that the customer and pharmacist spoke Cantonese both. This feels like blatant discrimination. I have already submitted a formal complaint to the company’s official website.