Towson Town Center

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Justin Bixler

Frustrating Accessibility Fail I’ve been coming to this mall for years, but lately it’s been an absolute ordeal. Every single visit, at least half of the escalators are broken—literally non‑functional. And there are no stair alternatives. That means if you want to go up or down a level, you’re forced to wait in a long queue for the elevators. Today, I was stuck in a line of about 10 people waiting for the center elevators after the escalators were shut off. The elevators barely make one trip every few minutes—everyone on each floor is moving at a snail’s pace. It took me over five minutes just to get down one level, and I was there during a supposedly “off-peak” afternoon. It seems the management hasn’t maintained the escalators in ages. In fact, Yelp reviews even call it out: “They can’t seem to bother to maintain it. The escalators are perpetually broken…”  It’s not just today—I’ve seen people stuck in elevators for half an hour in past visits (one post even mentions being “stuck for 2 hours”) . And the situation feels systemic: aging equipment, minimal upkeep, frustrated visitors. To make matters worse, there are no signs warning you the escalators aren’t working until you’re standing in front of them. No barricades. One moment you’re expecting smooth navigation through a large mall; the next, you’re waiting in a cluster of strangers for an elevator that has no rhythm or reliability. Bottom line: Towson Town Center may have good stores and restaurants, but its inaccessible layout and broken escalators turn every trip into a slog. If they won’t fix the escalators or add stairs, at least upgrade the elevators—or mood it right away. Until then, budget extra time and patience, especially if you’re with kids, older adults, or in a hurry.

Typical MD

The mall is beautiful, and it has decent food options, but there are a few vacant stores. However, the women's restrooms are in poor condition and require extensive maintenance. It's surprising that in a public space, there's many restrooms that are so DIRTY. Additionally, security needs to improve their oversight, as young kids are running around as if it's an amusement park.

David Rader

Many cool and interesting shops here. Actually found a spot not in the garages. I hate parking garages and typically avoid places with them. First time to the mall in over 20 years and entirely to avoid the parking garage.

Danna j

Always A+ at Akira. Tobe helps me put together my outfits. Customer service is top notch.