True Sports Physical Therapy Fells

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Magali B

I was referred to this physical therapy practice by Dr. Cordova Vallejos at Hopkins and initially had high expectations. While both Zach and Ahmaad were helpful in addressing my therapy needs, there were several serious issues that made my overall experience deeply disappointing. First, I repeatedly observed that neither Zach nor Ahmaad sanitized or washed their hands before or after treating patients—including when transitioning directly from one patient to the next. In a healthcare setting, especially in today’s environment, this lack of basic hygiene is unacceptable and reflects poorly on the clinic’s standards for patient safety. Second, the way billing was handled was unprofessional and lacked transparency. From the beginning, I was told that I was required to keep a credit card on file. This was presented as a non-negotiable expectation, yet no one offered the courtesy of explaining why it was necessary or how it would be used. While I understood and expected to pay my copays, I was never provided with receipts, invoices, or any clear breakdown of additional charges. Even more concerning, I was discharged by Ahmaad without any discussion. There was no conversation about my progress, treatment goals, or whether I felt ready to end therapy—it simply happened. Although I had started to feel better, the lack of communication and closure was unprofessional. Worst of all, two months after I was discharged, I continue to receive random, unexplained charges to my credit card—charges that are beyond my regular copays. These charges are made with no prior notice, no explanation, and no receipts. This ongoing issue is not only confusing, it feels deceptive and unethical. While the physical therapy itself was helpful, these serious concerns about hygiene, lack of communication, and questionable billing practices overshadowed any benefit I received. I cannot in good faith recommend this practice to others and hope that they take immediate steps to improve transparency, professionalism, and accountability for the sake of future patients.

Francisco Torrealba

Great PT! Coaches are awesome and knowledgeable. They try different approaches to give you the best care, and sessions are very fun and dynamic. Highly recommend this place if you are recovering from an injury and want to recover in the best (and fastest) possible way.

Shiva O-P

Julia has helped me work through intense pain and dysfunction in multiple areas of my body - too many to list. She is an excellent listener and understands the body in ways that are both clinical and intuitive. Her advanced education, coupled with her extensive experience, makes her an extraordinary therapist. If you're lucky enough to book an appointment with her, know that you will be heard and well on your way to feeling stronger!

Suzanne Hatcher

Loved my therapist but when she took a new job, I started receiving double bills that I didn't understand. I have now responded four times to their customer service requesting clarifications and all I receive are more robot bills. My PT changed my life, but dealing with their billing dept contributed to my decision to seek another provider. I'll happily delete this review when I get to talk to a human! Edit: 6/29/25: A rep reached out a few weeks ago and promised someone from billing would be in touch for an audit of the additional requested payments. Instead now I'm receving overdue notices that I keep responding to asking to speak with a human for my promised account review. Hope this ends soon, not cool True Sports.