University of Iowa Health Care Medical Center Downtown

I miss the old Mercy. I waited for over 4 hrs for updates on my mom in post op. Each hour I walked to the nurses station and got different answers. None satisfying and each passing hour it became clear that their process has no advocate or champion for the patient or their family. This place is like a ghost town of forgotten toys.

We have been in the waiting room of the ER for almost 4 hours waiting to be seen. Guy at the front desk was nice enough, I know it is not his fault and he explained wait times are based on acuity, but coming to the ER for potential cardiac issue you would think thats a little higher on the list. Save your time, literally, and go to the main hospital.

The skinny nurse with the white and blue dreadlocks treated me like I was an inconvenience to the emergency room last night. I have fibromyalgia and I couldn't wear anything on my upper back and so I wore a tube top shirt that went to my hips but she acted like I came in there naked. Instead of seeing me next as I had been waiting, she skipped me and picked the next person that came in there. She could have seen me and asked me to wait back out in the waiting room. Fibromyalgia pain is debilitating and my medication that I was taking just stopped working. The other nurse, that I had that had blonde hair was so gentle and accommodating for me. She knew that I was miserable.