University of Maryland Urgent Care - Glen Burnie

Absolutely blown away by this place . Made an online appointment on Friday at 4pm for headaches when my primary wasn’t able to fit me in. I was greeted when I walked in by a very friendly lady at the front desk. She took my info and within 10 minutes I was seen by NP Zac who should be a Doctor because if he was he would be my primary physician. He was patient and very thorough and attentive. He diagnosed me with sinus infection and wrote me a prescription for an antibiotic and 2 days later I’m feeling 100% better. Just a great place with attentive individuals!

Brought my son in for a cut on his lip. He received two stitches that fell out within three hours. I’ve called and spoken with someone three different times about the situation as well as the bill for services that were not performed satisfactorily, but have yet to receive a call back from the “right” person to assist. I’ve learned my lesson and will never go to urgent care for a facial wound again. Also won’t be returning to this location. Editing to add that I sent an email, as instructed below, but have yet to receive a response over the course of 3 full business days. I'll update the review if a response is received.

This place is total trash. I have my primary care through UMMS so I thought this would be a great place to go. Couldn't have been more wrong. They told me they have their own system and no way to access any of my medical records with my primary care provider. Yay University of Maryland confederacy! I tried to work with that, but the problems kept snowballing. So I was passing a kidney stone and just needed some type of pain medication (which they would've seen I had one if they could see my patient records). The staff treated me with suspect as if I was a junkie looking to score a hit. They required X-rays, urine samples, and some other tests to prove I had the 4mm stone in my right kidney. Finally, after an hour of playing their games, I was prescribed OVER THE COUNTER ASPIRIN. The lack of compassion, unprofessionalism, and indifference toward my situation was striking. I will only ever go to Patient First.