USA Home Construction

If you are thinking of using US Home Construction as your roofing contractor, I urge you to think twice about your decision. Learn from my mistakes and don’t fall into the trap. My ordeal started with them on October 2, 2023, the agreed upon date that they were supposed to come to my property at Rehoboth Beach for the roofing replacement installation. I left my home early for the 5-hour drive to Rehoboth Beach and booked one night in a local hotel with an expectation of seeing roofers beginning to rip off old shingles that day. I was shocked to see no roofers there doing the work. I called Nathan, who handled the contract, to ask why no one had shown up. He was embarrassed and admitted that he had messed up the date; he apologized and proposed a new installation date on October 9, 2023. I had no choice but to accept his offer because I had already paid significant portions of the cost. Nonetheless, this mistake should never happen for a reliable contractor, his mistakes caused two days of my time, 5 hours driving time each way plus tolls, and all room & board expenses. This saga didn’t stop here. The roofing was completed on October 10, 2023. I was at the site to observe the installation. Nathan told me how good the job was done and said I would be happy. He made an offer of painting the ceiling inside the house to compensate his mistakes. We agreed that I paid the rest of balance but withheld $1,000 dollars until the interior ceiling paint was done. The ceiling paint has not been done till now. On January 14, 2025, my tenant started to complain that the ceiling was leaking and sent me several pictures. I arranged a handyman to check the leak, the inspection from the handyman was that it came from the joint between the roofing and the wall, he suspected that flashing was not properly installed. I mentioned it Nathan and sent him all the pictures, he didn’t return my call, I kept calling him and asked what he planned to do about the roofing leak. Again, he gave no answer, even his text said he would call me back, but he never did. He frequently used delayed tactics not to answer my calls, such as he is in a conference, he will call back soon, but doesn’t. Sometimes he even said he would call me at a given time, but again he never did. He lied to me twice about sending his roofer to check out the leak, first on 1/23/25, and then on 2/4/25. Again, he didn’t fulfill his promises. Nathan can’t be trusted, he will deny his responsibility while he makes mistakes and used all kinds of reasons including lies to escape what he was obligated to do. All of these were facts with documents, attached are few pictures showing the lousy job US Home Construction has done on my house. Their roofers lack the required skill set of proper roofing installation and the manager is unprofessional and untrustworthy. I just want let everybody know my ordeal before you make the same mistakes as I did by choosing this irresponsible contractor.

I can't recommend Nathan and his team highly enough! They transformed our basement into two beautiful offices in less than a week. The pricing was very competitive, and Nathan was incredibly responsive throughout the entire process. His team attentively addressed all my requests and executed them flawlessly. I had been searching for a general contractor who could complete this for months. I plan to have him do a couple more projects on the house in the coming months.

Highly mismanaged, they did not complete the work as committed. It’s hard to get hold of Nathan on phone. He always has an excuse. The timelines committed were not met. Be careful, don’t pay till your work is completed to your satisfaction. I am glad I did not trust him with other projects.