Valley Health Urgent Care | Spring Mills

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Doug

The WORST experience I have ever had at an Urgent Care. I came in complaining to the staff about my respiratory issues. I told them I wouldn't be surprised if I had pneumonia. Once I got back in an exam room these people wanted to do an EKG on me for some reason. Just 2 weeks prior my cardiologist did my anual heart workup with stress testing and multiple EKG tests... so I didn't need an Urgent Care to do again. The doctor listened to my chest and said he could tell my lungs were full. He went on to say the x-ray machine was broken so he couldn't do a chest x-ray but he offered to call an ambulance to take me to the hospital ER. I left the place as quick as I could driving to my GP in Winchester, VA who actually is a doctor. They did a chest x-ray, found I had pneumonia, gave me Z-Pak prescriptions of Prednisone and Azithromycin. They said I should be a lot better in 24 hours. The clinic staff at Valley Health Urgent Care Spring Mills is an absolute joke.

Tracy Bingaman

This place is amazing! After having a very bad experience at a different location I was hesitant but let me tell you these people blew me away with the difference. It was night an day. My son is non verbal autistic an the nurse recognized it immediately an went above an beyond to make him comfortable. When it came time for swabs (the time we all dread for kids) they made it so painless. Literally the best my son has ever been for swabs! When he got overwhelmed the dr quickly came in an assessed him called in his prescription an had us on our way! I wish I had the chance to catch names but they all are amazing!! Thank yall for everything!!

Charina S

I always have a good experience here. Today I arrived and was informed there was a 1 hour wait. The women at the front desk went above and beyond by coming out to the waiting area and offering a snack and drink to the patients waiting to be called back. Just a simple act of service with a big impact. Kudos!

Racheal Cook

I’m very disappointed in this place. My husband went over a week ago for red rash on his leg, swelling, pain ( to the point he was limping) they diagnosed it as cellulitis and prescribed him an antibiotic. 2 days later it progressed and the rash moved down his leg further. He went to the ER and turns out he has a blood clot in his leg. Fast forward to tonight my husband took our son in cause he’s been complaining about an upset stomach all day. The Nurse Practitioner wanted to do a strep test because it “could” be a symptom. Even thought he had no other symptoms of streak. Okay fine whatever. They sat there and waited for the results for over 45mins, at this point it’s pushing 830 luckily a nurse poked her head in the room otherwise they would have been locked in they didn’t even know they were still there. The nurse practitioner Sharrisa just left. Never came back in the room to talk with my husband or anything. That’s just ridiculous. How can you just leave your patients waiting and you just left. I get it’s your time the leave but atleast have the decency to let your patient and the other staff know you are leaving!!!