Velasquez Roofing LLC

Saunders Roofing Company is our Roofing Company of Choice. They re-roofed our 1930 Spanish tile home in the city carefully by hand. After twenty years, We contracted Saunders again to re-roof all of our commercial property in RVA. We are happy and satisfied with their quality of work and service. Saunders long-term employees are great to work with!

I had an extremely poor experience with Saunders Roofing. We were quoted around $6,000 to repair some roof damage and install TPO. Later, we received a different value in the mail, which was a couple of thousand dollars less. We were pleased, but then received an email stating there was a mix-up, and the original $6,000 quote was correct. While mistakes happen, this was the first red flag. After paying our deposit, we experienced complete radio silence. While on vacation, we noticed on our cameras that work had begun on our roof. We were never informed that they would be starting, which was concerning. When it came time for the TPO installation, they started repairing the underlying wood (more on this later) which I had assumed was in the original quote. They then discovered structural issues with the brick and iron work which they made us aware of with a sense of urgency (but again as never quoted, despite being completely visible). They had already laid the TPO, leaving minimal room for the necessary repairs. Those repairs, which were never really outlined in the original quote as a possibility cost us an additional $7,000 (not to them, but to the masons & iron guy). We scheduled our mason to finish the work on a Monday and meet with their team, but Saunders Roofing’s team no-showed. Our mason waited all day and Saunders later explained that they didn’t work due to potential rain, but failed to inform us in advance. After returning home from travel, I saw the finished product and was extremely disappointed with the quality. It looked terrible, but I was too exhausted to invest more energy into this project. We received an unexpected invoice for another $3,000. When I called Mike for clarification, he directed me to the contract to a clause about $110/man-hour and a 20% markup on materials and told me to speak with the owner, and that this was ultimately a failure of their estimator (who he repeatedly reminded me was let go). Attempts to reach the owner resulted in a suggestion to leave a message, which felt dismissive and still haven't heard anything back (~2 months later). The project ended up costing close to triple the original quoted amount. Outside of this, personally I think it looks terrible and not indicative of a ~15k job and it still collects water in the corner (of which I flagged early on), so I assume this will likely fail prematurely. The lack of communication, surprise costs, and poor quality of work have left us deeply unsatisfied. I cannot recommend Saunders Roofing to anyone based on our experience.

Saunders Roofing sent the team of Reggie Bush and Tyrone Williams to completely rehab the roof of my classic arts and crafts bungalow in Bellevue. That stamped tin roof, incidentally, was installed 101 years ago. Reggie and Tyrone did a masterful restoration job. After meticulously scraping and wirebrushing every inch of the roof, they secured each and every panel with stainless steel screws, applied sealants, and then recoated the entire roof. It appears as it was more than a century ago. Can't thank them enough, and they were consummate professionals every step of the way.