Vidov West Hair Salon - Haircut Hair Color Blowout & Hair Extension Specialist

Terrible experience. Customer service was atrocious and they botched my hair. I originally went in to for a single process and gloss. I had sent photos of my hair and what I wanted beforehand as well. I was quoted $250 when I got there the stylist said I need highlights and a single process and gloss. I was okay with this as long as the result came out okay. It didn’t. The highlight were only put on the top part of my head, they are thick, uneven, and discolored. I wasn’t told the price of anything until check out and it came out to $430 + tip. When I inspected my hair later I noticed how bad it looked. I called the next day to ask what can be done and the manager said I can come in the following day for the owner to fix it and that I wouldn’t “leave unhappy” I went in for my appointment today to have my hair fixed and the owner decided she didn’t want to fix it because it would take too long. I let her know I missed class to come for the appointment and she said “well no one told you to do that” she stated nothing was really wrong with my hair despite the evidence that it was messed up. I asked for a refund and she refused to give a refund or fix it. I’ve worked in hair salons for over 7 years and have never experienced customer service this terrible nor would I ever give service this terrible. Appalled and disappointed.

Arielle is the absolute best with color I’ve been to in NYC!!!! I always leave feeling and looking amazing. The salon is so nice and everyone that works there is the sweetest. Couldn’t recommend enough!!

So welcoming and the stylists are incredible! They have a repeat customer with me especially because they carry Davine products. Highly recommend going to Narissa. She is so thoughtful and gave me the most amazing blowout. I will be coming to her for my next cut.