WASTE CONNECTIONS OF CANADA - KITCHENER-WATERLOO

Customer service goes above and beyond. Both Jenn and Sacha are such a pleasure to deal with. They are quick to answer any questions 10/10 !

I was dealing with Carina out of the Kitchener office about canceling our account given the same service doubled in price over 2 years. I canceled my preauthorized credit card payments in writing. They processed the payment anyway. She then copped out by saying she doesn't have access to our account. I called and spoke to Jenn in customer service. She was quick and polite and took care of it right away. Fire Carina. Promote Jenn.

I recently purchased a new commercial space and was recommended to Waste Connections for waste services. I called to inquire about setting up an account, but the experience was absolutely terrible. The person who answered the phone was unprofessional. I could overhear people in the background laughing, giggling, and even gossiping about others—not exactly the kind of atmosphere you expect from a customer service team. It felt like I was interrupting their social hour just to get basic information. To top it off, the quote I received for service was absolutely insane. I expected competitive pricing, but what I got was far beyond reasonable. Between the unprofessional phone experience and the outrageous pricing, I can’t understand how this company comes so highly recommended. Definitely rethinking my options.