We Scoop Your Poo

I waited for 10 minutes to be greeted at the front to pick up my dog. The entire salon was a mess, and not just dog hair messy, it was absolutely dysfunctional with paperwork spread around all over. When I was finally greeted and I asked for my dog, the woman looked in three separate locations while holding another dogs leash. The poor dog was being pulled around left and right and she still couldn’t find any paperwork for my dog. She then gave up and told another groomer to take care of me instead while she was also actively working on a her own dog and said “can you take care of her? I’m clocking out in 5 minutes”. The young lady, clearly frazzled by the sudden ask, hesitated and said yes. The older woman says “great! And please take this dog too” and hands her the dog leash she had in hand so she could walk away and into the back. Took another 10-15 before getting my dog back, not including the line to the register to pay. I don’t care who you are, you do not pawn off your work to a coworker, who is clearly busy, just so you can make sure to clock out when you can. Her priority was clear.

Lux treated our dog like royalty. They were very gentle and caring. My dog has seizures and Lux was careful every step not to cause stress for her. Will be back.

We followed the new manager, Jody, from our closer PetSmart. She is so gentle and caring for my mother-in-law's dog. Her dog had a stressful moment a couple of years ago at the other PetSmart from another groomer, to the point he would pee on the floor when we came in. Jasper is comfortable with Jody. We always request her. Thank you Jody.