Westward360

I have spent less than 2 months in a westward360 property as a tenant and it has been awful. I have had over half a dozen third party vendors in my apartment due to a variety of issues because this property was haphazardly renovated and rented out. Management has been either unresponsive, unproductive, or simply uninvolved with these repairs and vendors contacting me directly for answers and access to my unit. These repairs are taking over a month to be completed (or started). Packages and USPS mail are unreliably delivered due to inaccessible mailboxes and door access. There are mice, mold, lazy management, unreliable maintenance crew, no parking. Just save yourself the time and inconvenience.

Gilbert was absolutely phenomenal! His attention to detail with home repairs was spot on. From beginning to end, keeping me up to date with his time of arrival, to thoroughly explaining to me each step that was required for repairs. Not to mention truly efficient while working quietly in the background allowing me to take care of my business! If you are searching for the greatest experience in home repairs, Gilbert is the expert you need, one and done. Thank you so much Gilbert, I TRULY appreciate all the hard work you put in, going above and beyond, ensuring perfection in all that you do🙏

Do yourself a favor and never EVER rent from this management company. This is the worst experience I have ever had renting an apartment, which is saying a lot because I’ve had some rough housing situations. My roommate and I have been dealing with a serious cockroach infestation that popped up two months ago (not due to our habitation, I have obsessive cleaning tendencies sometimes to an extreme) and the landlords have done almost nothing to fix the problem. The cockroaches are everywhere, and I frequently see them in the common areas which tells me there is a building issue that needs to be addressed that they are refusing to treat. The manager, when they do respond, can be condescending and pushy or just not acknowledge/address your actual problem. In general, the managers are practically unreachable. When you call their office it’s always a different person, likely outsourced labor because the people on the phone have very little knowledge of your actual building and can never reach your property manager. I’m still waiting for a repair that I requested for a busted A/C unit from August. Westward360 is the most unprofessional company I have dealt with in my entire life, an absolute disgrace.