Westwood Square

I had an amazing experience shopping with Megis at TNT. He’s super friendly, patient, and always gives great guidance. Because of his help, I made several purchases and he even handled exchanges smoothly and without any hassle. He’s always eager to help and makes shopping a pleasure. TNT has definitely earned my loyalty thanks to his outstanding service!

Hands down one of the BEST shopping experiences I’ve had. TNT is top-tier can really tell the quality and attention to detail in every piece. The vibe of the store is modern, clean, and welcoming, and the staff are incredibly friendly and helpful without being pushy. What I love most is that they carry unique, stylish pieces you won’t find anywhere else. Whether you’re looking for everyday staples or standout statement pieces, they’ve got you covered. It’s clear the owner genuinely cares about creating a great experience for customers, and it shows in everything from the curated selection to how they treat you when you walk in. Highly recommend stopping by. You’ll most definitely leave with something you love every time!

Had the worst customer experience here today. It’s upsetting to see so many reviews describing the same treatment from the asian woman with black glasses (her name is Kim) - showing this has been an ongoing issue that management has failed to address. I have never left a review before, but her behaviour was so horrible that I felt I needed to speak up in hopes that management recognizes this is a consistent problem and ensures no one else has to go through the same experience. She basically repeatedly implied I couldn’t afford anything - asking several times if my hesitation to purchase was due to my budget. When I said no, she actually asked what I did for work to determine what I could afford. It was completely humiliating and made me feel singled out and judged based on how I looked. If that wasn’t enough, I picked out a pair of jeans in my size, and she took them out of my hands, insisting they would be “WAY too small” for me. She then picked out a pair two sizes larger, and when I went into the fitting room, she didn’t even include the size I had originally picked out. The larger pair was massive on me, but I was so uncomfortable at that point that I didn’t even care to go back out and get the smaller ones. For someone who has struggled with body issues and dysmorphia for years, this was especially hurtful. There were so many other comments that she made - but they were all centred around me not being her "regular client" type, how me trying on clothes was taking away options from other customers, the clothes I picked out being too small for me and her assumptions on my financial position. I have been a TNT shopper for years, and would come all the time with my Mom, but this experience made me feel unwelcome and embarrassed, and I will not be returning. Kim’s behavior is truly unprofessional, condescending, and damaging to the store’s reputation. What’s even more disappointing is that, based on other reviews, this is not an isolated incident and TNT seems okay with someone like this to represent their brand - if this is the standard the store finds acceptable, it shows how little they value respectful and inclusive customer service. I truly hope management takes this seriously, because I would hate for another customer to be treated this way.