Wholesale Home

Before I could install the smoke detectors, Hurricane Ian destroyed the building. Contacted Wholesalehome by email, telling them this and requesting an RMA. Response said they were closed for 12 days for Sukkah. After 12 days, I requested the RMA again. Response said they were closed until September 28 for Rosh Hashana. The response was dated October 23. Requested the RMA many more times for weeks. No response. My son lives in Brooklyn, so I asked him to visit their office at 1143 60th Street in Brooklyn. It is Sweet Home Adult Day Care Center. I'm sure there is a good explanation for all of this, but I can't get Wholesalehome to communicate with me. Edit: Shulem Eisenberg and Marvin Jarlei Garcia emailed me the return address and an RMA. I have shipped the package. I will update when I get a refund. 2nd Edit: Received a refund from Wholesalehome. Added two stars to the review for this. Still two stars off for the many weeks of no response to my RMA requests.

edit: after reporting the no response issue to PayPal, i was finally sent the shipping status, and have since received the product as described. 2 stars for poor communication -Hi can't imagine if I were to return this product or if the product is defective how frustrating that experience would have been. scam website, customer service is contracted out to "forward" information to "manager", tried contacting via Facebook and use their website chatbot just end up waiting for real human reply and without anyone actually replying. This is obviously a front for a website retail fraud.

***SCAM ALERT*** Sitting at home on the coldest day of the year, I discovered that a component of my heating system was broken, and that this company had it in stock and offered overnight shipping. On a Wednesday afternoon, I placed the order. By Friday afternoon, it has still not shipped. That would mean that at the earliest, my order, placed with overnight shipping, would arrive six days after being placed. Meanwhile, my family is freezing in our home, waiting for the order to ship. What a ridiculous scam to offer overnight shipping and not actually bother to ship the item. Closing at noon on Fridays and staying closed over the weekends is also kind of disappointing as far as customer service goes. UPDATE: I called this company on Friday afternoon and left a detailed voicemail requesting a call back. I then emailed them immediately afterwards requesting that they cancel the order. 5 days later, on the following Wednesday, the item still has not shipped, they have not returned my call, and they have not responded to my email. I called again today, and got *their answering service.* This company is an obvious fraud. STAY AWAY.