Willamette Dental Group - Hillsboro

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Snickety

First visit and exams were a positive experience. The dentist was clearly in a rush and had somewhere to be and I was the last appointment of the day, but she still took the time to listen to my concerns and give elaborate answers to all my questions. The rest of the staff were all genuine, helpful people. Working with OHP is as much of a headache for providers as it is for the rest of us, and any office that still remembers to treat patients with care, compassion and understanding, especially while being as transparent as this office is with the reasons behind why they do things, is becoming a rarity.

Jeff Pultz

I'm going through the process of getting dentures, I have my new teeth and the dentist has been great at explaining how the process works. I had all of my teeth pulled, molds made, picked the color of my teeth, and now I have a beautiful smile. I would recommend them to anyone searching for that guy that makes you feel at ease, and is very skilled at his craft. Thanks Doc

S

Today was my second appointment, and I'm highly doubtful I will be returning. All I needed was wisdom tooth removal, that appointment was a month and a half ago now. At the initial appointment there was only one dr in the office, the rest were on their month long vacations, according to the hygienist. After the check up it was noted that I had a few tiny cavities. The Dr herself said the biggest concern was that all of my wisdom teeth are impacted (sideways) and needed to come out before they cause more dental issues; and that the office would contact me within the week to schedule my operation. Two weeks ago by, I'm still in pain and have heard nothing. So I call to ask for an update since I was told I'd know a week prior. I'm cut off by the receptionist who says "Well, you were just seen 2 weeks ago." Again, I try to explain the situation, and I'm told they can not schedule my tooth extractions until they've dealt with my cavities, which again are minimal. But the Dr to do the fillings hadn't put out her schedule for Aug or Sept because she was on vacation, so I couldn't be scheduled with anyone else. It was around Aug 12th at this point. I'm trying to communicate with her that Im not concerned about that, I'm concerned about the tooth extraction, that I was told was most important. Mind you, she's cutting me off every 2 words for the entirety of the phone call. She then tells me that the oral surgeons are, also conviently all on vacation, so I'd have to be scheduled out a month to Sept 8th. I said awesome, thank you so much. Just wanting to be out of pain and was hoping the rest would be smooth sailing.... I was wrong. Last Monday I get my appointment confirmation text, I go ahead and confirm it. The very next day, I received another appointment confirmation, for the same date 30 mins later. I don't confirm it, assuming maybe she had accidentally scheduled me in two slots or possibly system issues. Due to work hours, I couldn't reach out immediately, so I call the office 2 days later to figure out what time to be at the office so I don't miss my appointment due to the confusion. The receptionist today tells me "Oh yeah, that's because the rescheduled you, you actually should've also immediately received a phone call." Which I hadn't, so I let her know. I then confirm the time, and that the appointment is at the Beaverton location of the same name. I'm told yes, correct. Last night I'm trying to look up today's dental beaverton for directions, nothing under that name is coming up. So I figure I'll just call when they open and get the address, not a problem. I call, and come to find out I was never scheduled at Beaverton. And there was no answer to why 2 employees had given me that information. Annoying, but whatever, everything is cool. I go to my appointment, before I have even had a chance to sit down the Dr says "We may or may not be doing something today" I tried to hide my irritation, and he continues to tell me the ladies up front are constantly scheduling him for extractions he's not qualified to do. I sit in the seat for all of about 30 seconds before the Dr tells me "We're gonna have to refer you to Beaverton. Wait for them to call you later this week to schedule" I can't afford to just keep missing work because they haven't figured out how to correctly do their jobs.

E M

Absolutely fantastic service. Cracked a tooth at 9AM today, called in for an emergency appointment, and was home by 1 in the afternoon with a full repair, absolutely seamlessly blends in. Everyone there was friendly, straightforward, and answered the various "dumb questions" I had for every step of the process. Definitely going to go here from now on.