Williams Food Equipment

Got it as a gift and I loved it. Came well packed and delivered fast too. Will surely order for myself next time. Their prices for lc is the best deal so far.

Received the wrong item as well as an item completely shattered due to being packaged without any protection. Edit: Resolved the issues with no problems and all items were delivered as ordered! Great customer service

Purchased some Creuset mugs believing they were the 0.35L mugs because the heading reads “.35 L MULTI COLOR PASTEL COFFEE MUG - SET OF 4”. When they arrived, they were the larger, 0.4L mugs, and when I spoke to the customer service rep (Kyle) he told me that the 0.35L was a “serving size”. There was no way for me to know that, and besides, I already own a number of the Creuset 0.35L mugs, also purchased some time ago from Williams. When I explained to the rep that there as no way for me to have known, he told me that if I had scrolled down on the online description, I would have seen that the mugs were, in fact 0.4L. He went on to say that these 0.4L mugs “look totally different” from the 0.35L ones (because of that little lip on the rim which, to my eyes, is not enough to make them look “totally different”). When I tried to explain to him that the header reads 0.35L and so why would I think anything else, he rudely answered, “Well, I could say the same thing back to you”, with regard to my not having seen the product description which differs from the header. And while he did offer to send me a return label for a refund, it’s way too much hassle at this point and I don’t want to risk anything happening to the ceramics during the return. It’s too bad that the whole experience has had to be such a negative one, as I’m usually quite satisfied with Williams—but for this one encounter. At any rate, buyer beware: these are not the 0.35L mugs even though that is what is plainly advertised.