Winston's Gutter Services

’ve used Winston’s Gutter Services in the past, and recently hired them again after their acquisition by Ned’s Home. Scheduling an appointment was simple through their customer contact center. Since it was late spring and they were quite busy, they gave me a two-week window for when the work would be completed. The price was quoted based on the square footage of my house, which I found reasonable and consistent with what I’d paid previously for similar work. On the day of service, I received a text notification when the crew was en route. My presence wasn’t required, which was convenient. The Ned’s Home truck was red, clearly marked, and looked fairly new. Two workers, wearing Ned’s Home shirts, carried out the cleaning. While they had safety harnesses, they chose not to clip into safety lines, but moved confidently across ladders and rooftops like Spiderman—clearly experienced. They removed all debris from the gutters, flushed the downspouts, and cleaned up any debris that fell to the ground. They also reattached a loose gutter guard cover without me needing to ask. The total time on-site was about 35 minutes. Afterward, I was notified that my credit card had been charged and received an inspection report summarizing the work performed. No issues were found with my gutters. Overall, I had an excellent experience with Ned’s Home and highly recommend their services.

I recently posted a review of two stars. The reasons were due to inconsistencies in service, as well as some lack of attention to taking care of cleanup after the gutters were finished. I was immediately contacted by Ned’s service team who has taken over Winston gutter services, and was very kindly informed of recent changes and updates of improving service as well as communications to their Ned’s customers. I’m increasing my rating to four stars for the communication and immediate response to my concerns. But will have to wait till November to see how the actual work goes in this new system that they have implemented. Meanwhile, thank you Kristy I was very appreciative of your outreach.

So honestly we miss Winston’s. Now that Ned’s took them over the service has been less than stellar. I give a 2 because they do the work. But their timing is often too late in the seasons we have asked for service- not just weeks but months late (a fall clean up they arrived in mid-February). Additionally the debris they clear out is placed in paper bags at the end of our driveway- sometimes blocking the driveway- and several times when we try to move the bag(s) even with caution, they still fall apart and we need to shovel the debris into other appropriate containers. Seriously- the quality of care between Winston’s (who arrived within a week of being contacted) and Ned’s is night and day. However they are VERY good at persistently trying to get us to do other things- replacing gutters, power washing, buying unnecessary items - we get tons of calls and emails for that. I just want them to do the gutters in a timely manner and with better options for the debris that they remove.