AllTime Fitness

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Mark De cera

A few years ago, I signed up for a membership at Anytime Fitness in Toronto. Recently, I relocated to Calgary and attempted to either cancel or transfer my membership at several Anytime Fitness locations in the city. Unfortunately, I was met with little assistance each location simply stated that my membership belonged to Toronto and that they couldn’t help. While I understand that policies may vary, I was hoping for at least some guidance on how to resolve the issue. Thankfully, my experience at the Westwinds Anytime Fitness location was completely different. I had the pleasure of being assisted by Lester, who went above and beyond to help me. He took the time to listen to my concerns, thoroughly explained my options, and even contacted the Toronto location on my behalf to facilitate the cancellation process. Not only did he ensure that the issue was properly addressed, but he also guided them through the correct steps to resolve it. Lester demonstrated exactly how customer service should be! supportive, respectful, and solution oriented. Additionally, he provided clear information about membership fees without any pressure to sign up, which I truly appreciated. Thanks to Lester's exceptional assistance, I will confidently return to Anytime Fitness once my previous membership is canceled. His professionalism and dedication deserve recognition, and I am truly grateful for his help.

Anita Lal

I joined Anytime Fitness at this location back in 2022 and I very much enjoy this gym. Been to YMC, Good life and other gyms. This is the best one for me. It is well kept and very clean. I was extremely disappointed today to see the weights from the studio moved to the weights area of the gym. It is not practical and not user friendly from the members perspective. It shouldn’t be what the manager likes it should be more focused on the members utilization. What the manager likes is not one size fits all. Frequent movement of equipment is annoying. Thank you!

simarjit singh

I had a terrible experience at this gym. I was in the middle of my workout when a staff member came up to me and told me to go somewhere else. It was completely unprofessional and disrespectful. I came here to focus on my fitness, not to be treated like an inconvenience. If this is how they treat customers, I definitely won’t be coming back. Save your money and find a gym that actually respects its members.

Rovelyn Quilang

I wanna share my good encounters with friendly and knowledgeable staff. I appreciate the positive culture inside the facility and the random smiles/greetings from the management team. Not to mention their extra focus on keeping the place tidy and to ensure policy adherence, giving fair reminders to noticeable members (when necessary). Special thanks to Lester- the assistant manager for his strong problem solving skills and excellent customer service.