Ancaster Jewellers

I put 2 rings in to be resized . Both rings needed a half shank to resize . That was all good and expected. I picked up my rings and was told the stones(mother of pearl and malachite) had been glued because they were loose . I took my rings . They were a bit tight so i took them back to have a size added to each. I also asked why the ring hadnt been stamped with 10k after the repair. I was informed that they dont do that there. I also asked for the stones to be alligned properly and the claws to be adjusted so as to not catch on everything . The sizing is ok. However the stones in my ring are crap now. Theres a gap under the mother of pearl. These stones werematched when it was brought in an have since been ruined. I will now have to go elsewhere to have my ring fixed and will now have to pay for custom work to have the mother of pearl replaced. The staff there are very nice people . Friendly and helpful. Sadly though the repair work is very disappointing. I would suggest you go elsewhere for repairs . An the stones turn in the setting because the claws arent placed proper. Theyve ruined a ring . DO NOT GET REPAIRS HERE Update - the stone fell out out the setting . I am so disappointed in this store. A ring given to me by a sister that passed away is ruined. I now have to replace the stones in the ring. A chip came out ,then it fell out completely.

Staff are so helpful, friendly, and unpretentious. We love their estate jewelry - such great prices and unique items. We also get all of our repairs and modifications made here.

Denise was such a pleasure to work with from the second I entered the store! I felt welcomed, listened to, comfortable to be honest, and overall we stayed under my budget even after adding in a last minute necklace! After a few weeks of daily wear my diamonds, emerald and gold are holding up and I’m stoked about my putsches :)