Atlantis Hotel

It was 3/5 experience. The location was great as it was in the Central Melbourne right by the Southern Cross Station, very handy to all the transportations, supermarkets, and shopping mall.||The room was alright, it looks exactly like in the photo. The bed was quite big but was ok not as comfy as the other hotel we stayed in. The room was big and spacious. There was no place to hang the towels. The wardrobe was a bit small.||The kettle mouth was quite dirty so we didnt use the kettle to make our coffee during our stay.||The lightning wasnt so bright, so it was quite hard for me to put my make up on. I think they need to replace it with a new lights to make it brighter. There isnt much of a cable cords anywhere, just 2x by the desk and there was none by the bedside tables.||First night of our stayed we asked the reception in the morning if we could have a new towels and they tidied up our room and make our beds, and got us some new towels and shampoo - which was great.||The second night of our stayed, when we asked the reception in the morning if we can have a new towels, that didnt happened. When we came back from our day activity, our room wasnt being made at all, no new towels etc. So we were very much quite disappointed. When we got back from the supermarket, we asked the reception for new towels and she also gave us a new bar soap and a shampoo. We told them the rool wasnt made and the lady at the reception told us that we had the "do not disturb" sign on our door. But that doesnt make any difference, cos we had our room being made and tidied up on the first night of our stayed so why the second night our room wasnt being made and tidied up?||The hot water was ok, we had to adjusted as the water keeps on going to cold.||Anyway, overall of the stay was average. The only good thing was the location, as it was right in the city central.

We stayed 4 nights at the Atlantis during October 2025. I have mixed feelings about the hotel.||The Pros are firstly the location, being a short walk from Southern Cross station, and Skybus. Secondly the staff at the hotel were incredibly friendly, helpful, and courteous. Also the hotel has a very good pool, and the room we had was clean and comfortable and everything was in working order. Lastly the price for the location and for the standard of the room was very good.||Now for the Cons. Firstly the bed, I didn’t sleep well at all. I understand the comfort of of a bed is subjective, and some people might find the bed we had comfortable, but for both me and my wife we would have preferred a slightly firmer mattress. Secondly breakfast was poor, it’s definitely reasonably priced at $15 but it lacked variety, bread was a selection of what I would describe as supermarket bread, it was very bland, there was scrambled eggs, which was the highlight of breakfast, and baked beans, a selection of breakfast cereals, orange and apple juice, as well as a coffee machine. Personally I would prefer to pay a little more for breakfast, and have another type of egg cooked, ( fried or poached ), bacon, sausages, maybe a croissant. We only had breakfast once at the hotel, we either ate out for breakfast, or bought croissants and cheese, and salmon and ate in our room. We would have ordered room service but the hotel does not provide it for food.||The Atlantis is a budget hotel, very reasonably |priced considering the location, it’s certainly not a bad hotel, but we won’t be returning.

We recently booked a room at Atlantis Hotel Melbourne through Agoda after flying in from overseas to be with family following the sudden death of our younger sister due to domestic violence. We were exhausted, grieving, and desperate for rest.||||The listing clearly stated 24-hour check-in and no payment until arrival. In reality, we were charged nearly $200 upfront and then told upon arrival there were no rooms available until 2 PM — more than 12 hours later. When we asked to cancel and move elsewhere, we were refused a refund, even though we couldn’t access the room and had been misled.||||The hotel staff showed zero compassion, no flexibility, and clearly cared more about profit than the wellbeing of their guests — even under traumatic circumstances.||||This was one of the worst experiences I've had with a hotel. I strongly advise anyone, especially those travelling under sensitive or time-critical situations, to look elsewhere. Do not trust the listing as shown via Agoda — it was blatantly inaccurate.