Aurora Overhead Door

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Andrew Rae

I have had a few projects over the last 6 years that Jason from Aurora Overhead has helped out on. His knowledge of current products on the market and his ability to match doors to different budgets is invaluable! The installers have been top notch ... polite and work clean! Keep up the good work!!!

moon young d'entremont

Go with Home Depot! At least, they will provide customer service and call the manufacturer and deal with the contractors. Communication within Aurora Overhead was done poorly-you will have to talk to different people to get the job done. Unreliable and unprofessional was the impression that I got from Aurora Overhead after dealing with them for 4 months. (Details below) We ordered our new Classic Clopay garage door (R 12.9), Jackshaft motor, powder coated high ceiling rails, and etc in October 2024, didn’t hear from them for 2 months. My husband emailed them in December. They said that they don’t have all the parts. In Jan 2025, I had enough, I call them to complain then they book the installation right away. We thought our nightmare will end once the job was done, but the contractor didn’t finish the job leaving the weather strips in the snow on our driveway. Took a couple of appointments for him to finally show up and finish the job on day 3. And we paid the remainder the same day. On day 5, one of the insulated glasses broke from the inside due to the thermo shock. (Temperature inside our garage was 3 Celsius.) I had to talk to several people at Aurora Overhead and send them pictures to prove. Day 6, the contractor came back to fix the bottom rubber on the door and confirmed that it was the manufacturer’s fault and the office will take care of the matter. Day 21, two different guys show up to fix the window. The contractors brought a single pane glass in a wrong size instead of thermo glass. They ended up breaking the existing one further and left with a cardboard on top that flew away the next day- the day they said they will come back. At least, these young guys apologized for their mistake. It is day 28, we haven’t heard from them, so probably I’ll have to call, again. But I have doubts that they will do the job right. This is what we have after paying almost 8k. (I cover the opening with a cardboard box on day 22)

Krista Sloan

Had the best experience with Aurora Over head. Jason was so helpful and accommodating. Service was quick and the garage looks a million times better. Marty did such a great job. I would highly recommend

Shane Meyer

Aurora Overhead was recommended to us by a very reputable company so we figured we couldn't go wrong. We honestly love the new garage door. I just wish the installer spoke to me about cutting holes out in my drywall. Not only does my wall look terrible but he just left the mess on my garage floor. The holes he cut are very sloppy as well. The installer wasn't prepared to finish the job as he didn't bring my pinpad which was spoken about but was left out of the order. So I had to book another day to stay home as I was given a window between 8:00 - 12:00. I don't think I would be too quick to recommend.