Bates Plumbers Yorkshire
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Sam Taylor at Harrison Bathrooms has single-handedly restored my faith in Customer Service. He acted immediately on my enquiry, notwithstanding I caught him on a day when he was working without his usual colleagues. He sourced what I needed and had it posted out that afternoon. He contacted me to make sure the packages had arrived safely and asked me to call should I struggle to fit the replacement thermostatic cartridges. Really impressed- thanks Sam.
Great customer service received from Sam in arranging a replacement thermostatic valve for my shower. Whilst I'm rather concerned that the original one developed a fault within 6 months of fitting the shower I'm hopeful that the replacement will sort the issue out & last a lot longer. Very prompt responses to all my emails, hence the five star rating!
Gary in the technical team was fantastic. Went above and beyond to help me while installing an enclosure. Super friendly and professional. Definitely knows his stuff. Couldnt have asked for better support 🙂
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