Best Buy

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Carlos Reza

Mixed Feelings About Recycling Experience at Best Buy Waterford Lakes. I recently visited the Best Buy at Waterford Lakes to recycle some electronics. Upon arrival, I asked where the recycling bins were located and was directed to customer service. When I asked for clarification, the sales associate inquired, “What are you recycling?” I mentioned that I had some batteries and other items. Then the manager stepped in and told me they don’t take batteries. I asked, “What do you take?” hoping to get a list of acceptable items. The manager responded, “I don’t know, what do you have?” This exchange left me feeling uncomfortable and unwelcome. As a long-time customer and a My Best Buy Total member, I expected a more helpful approach. I wanted to verify the items myself without having to unpack my recycle box in the store. While I appreciate that Best Buy offers recycling services, it shouldn’t be so difficult to access information about what they accept. It made me wonder if customers who come solely to recycle are given less priority than those who are there to make purchases. I hope they can improve their customer service in this area to make the recycling process more user-friendly.

Stephen G

Urgent Complaint Regarding To the Best Buy Management Team, I am writing to express my profound disappointment and outrage regarding an incident that occurred at your Orlando Waterford Lakes store, located at 845 N Alafaya Trl, Orlando, FL 32828, on April 1st, 2025, at approximately 8:40 PM. What transpired was not only a gross display of unprofessionalism but also suggested a deeply troubling disregard for equitable customer service. Upon entering the store, I sought assistance from an employee named Sebastian regarding an open-box laptop. He informed me, with a dismissive tone, that he was "too busy" with closing procedures to assist me. However, a mere five minutes later, I witnessed Sebastian attending to another couple, facilitating their purchase without hesitation. When I requested managerial intervention, John Alfonso, the manager on duty, was called. It was then that the true nature of Sebastian's refusal became apparent. He openly admitted that he deemed assisting me with an open-box laptop as "too much work," and therefore prioritized "easier customers." He further stated he was too close to his shift ending and did not want to radio for help. This admission, made in front of John Alfonso, revealed a blatant disregard for my time and a clear prioritization based on perceived transaction simplicity, not customer need. Furthermore, Sebastian escalated the situation by yelling at me, asserting that I was "too much work." This public outburst was witnessed by John Alfonso, who acknowledged the inappropriate behavior and assured me he would address it with Sebastian after my departure. I am left deeply disturbed by the implications of Sebastian's actions. His refusal to assist me, followed by his immediate assistance to other customers, coupled with his explicit admission of prioritizing "easier" transactions, suggests a discriminatory attitude that is unacceptable. The fact that he felt comfortable enough to yell at me in front of a manager is extremely concerning. Also, another employee named Race, refused to call for back up, stating that he was leaving after helping his current customer. This incident is not merely a matter of poor customer service; it is a serious breach of trust and a potential violation of Best Buy's commitment to equitable treatment. After numerous positive experiences at your store over many years, this single encounter has irrevocably damaged my perception of Best Buy. I demand a thorough investigation into this matter and a clear explanation of the disciplinary actions taken against Sebastian and that employee named Race. I also request assurance that Best Buy will implement measures to prevent such discriminatory and unprofessional conduct from recurring. I expect a prompt and comprehensive response to this complaint.

Texxwash 352 (TexxWash)

One block north of 408 on alafaya trail in the Waterford lakes town center behind ale house is Best Buy. Plenty of parking and handicap parking in front. The store front has a ramp and is wide open. When looking for electronics and vlogging equipment, go see Davon for assistance. This is a great store and Best Buy has redeemed itself in my eyes. Great purchase here today of new equipment.

diana marino

I had an outstanding experience with Marc at Best Buy! From the moment I walked in, Marc greeted me warmly and made me feel like a priority. I came in with a ton of questions, and Marc was incredibly knowledgeable, patient, and thorough in answering every one of them. Marc’s product knowledge was impressive. It’s rare to find someone who genuinely listens and works to understand exactly what you need, but Marc went above and beyond. I walked out of the store confident in my purchases and thrilled with the experience. If you’re looking for someone who knows their stuff and truly cares about helping you find exactly what you’re looking for, ask for Marc at Best Buy. He’s a real asset to the team! Thank you, Marc, for making my shopping experience exceptional!