Bistro Lotte

Visited on recommendation so was disappointed with our experience. Room was nice, food was good, but the service was terrible. While our waitress was lovely the management were rude and unhelpful. Despite being told we could arrive before check in and leave our bags, the car park was pointed out and we were told check in was from 4. We had to go and wonder round. When checking in, the manager stood at bottom of stairs, pushed a carafe of water into our hands while juggling our bags and told us where we could find our room. Despite the website saying midweek deals could pay a supplement to order off the main menu, we weren’t allowed so a very restricted menu. Breakfast was disappointing. No juice, 1 coffee and dressed salad served with a bacon and egg sandwich. This has the potential to be excellent but a change in attitude is needed. We did not feel welcomed or valued. We won’t be returning.

Just had a 3 course meal at Bistro Lotte. Great food and service other than at the point of departure when at 9.45 pm they couldn’t get rid of us fast enough and started sweeping the floor and giving off a “leave now”vibe. Shame as would have returned. I live in Spain where this would never happen.

Classic bistro in beautiful Frome. Excellent service, dealing with some very specific requests from one of our party with professionalism. The food was outstanding. We had watercress gin as an aperitif. Starter of pear and goats cheese salad, along with mains of beouf bourginogn, lamb, trout and steak as a birthday celebration. All perfectly executed. It's not cheap but absolutely well worth every penny. Our only very minor gripe was that our 79 year old dad had to sit in his coat for the main part of the meal. But we all warmed up when our mains arrived. Thank you Lotte Team