Buckingham Companies

Any large leasing agencies will have their issues, but writing this review specifically for Will on the Cityway maintenance team. We’d had some issues with our AC, 2 maintenance calls last week that didn’t seem to do much. Will came today and actually showed me what was going on. Lots of debris all around & the filter was completely caked on with lint. Apartment was hot & energy bill was high because of this. Will cleaned up all the dirt & debris in the utility closet & vent leading to it, replaced the filter & was super nice + informative while doing it. Wish this happened the first 2 times, but thank you Will for your help & customer service!

Buckingham is a JOKE. They hide behind “centralized” no one answers the phones. When you are lucky enough to receive a response to an email you are told they are busy and manage multiple locations. Clearly, this is not my problem. The only positive thing I can say is that my property manager Mark and Shelby care and do what they can. However, Buckingham as a whole is horrible. If you are looking for an apartment in Indiana (or anywhere) and Buckingham is the management company, RUN FOR YOUR LIFE. Maintenance is hit or miss. The offices are closed and only open during certain hours and only one person is available. The rent increases are RIDICULOUS. Again, this is not the fault of the staff, this is Buckingham. If I receive a response, save your keystrokes. Your keystrokes mean nothing. Pick up the phone and call me. I can’t in good faith recommend the community I live in because I know what they will get. The leasing agents lie, the reviews are HORRIBLE, and very true. Just sad that this company nickels and dimes residents the way they do and we get nothing in return. Again, if Buckingham is associated, run for your life!!!

This is an amazing apartments company, if there’s anything wrong, they come fix it right away. I live at the Northlake Farms location in Gurnee and their service is the best. The property manager is insanely nice. I have been living here for 13 years and I’ve never had difficulties staying here. They also do a great job keeping the apartment looking nice, they are making new parkings, filling in holes in the roads, and etc. If I ever had to recommend anyone to an apartment in all of Lake County it would be this one. Wonderful apartment.