Capital City Health Club

Not available.

Kale Kelley

An employee said they canceled my membership. They did not. Capital city continued to charge me for 7 months after this. When I noticed it on my bank statement and brought it to their attention, it was my fault. It was my fault for not noticing sooner, it was my fault that I did not come in person to cancel and it was my fault because that employee was not a manager at the business. They would not refund the nearly $400 and were not able to take any responsibility for their employee. I have attached messages that were shown to management.

Kiska Schramm

I’m visiting from out of town and stumbled on this. Not sure why others complain because I thought this had the best of everything: tons of equipment that worked great, a variety of classes with awesome instructors, a pool, and even a smoothie bar to top off your workout. I want to move here for this gym. The staff were all very helpful and kind.

izabella stanger

I’m sharing my experience because I feel it’s important to address how I was treated recently. During an interaction with Mallory, I was on the phone and tried to explain this to her multiple times. I asked if we could pause the conversation for a moment so I could speak with her respectfully, but she dismissed it, saying it “doesn’t matter” that I was on the phone. She then brought up the policy and mentioned that I had been spoken to about it before, but the truth is, the only person who has spoken to me about it was her, twice. What really frustrated me was seeing other members wearing much more inappropriate attire—such as cutoffs, sandals, see-through shorts, and extremely short shorts—without any intervention. When I asked Mallory if I could speak with someone above her due to her unprofessional behavior, she responded by saying, "No, I’m revoking your membership." I was then asked to leave, which I did immediately through the side door to avoid any further conflict. This wasn’t my first negative interaction with Mallory. The first time was when she came up to me during one of her classes and told me to "go put a shirt on" in a tone I found very unprofessional. I was respectful and responded politely, but her tone and manner were inappropriate. I have always treated your staff with kindness, and I’ve had meaningful conversations with them. It’s disappointing to be treated this way when I’ve always tried to remain respectful. Mallory, with respect, all of your responses have been falsely stated. I never once was rude to your staff. I value all of them. I was very polite until you kept being hostile. That’s when I stood my ground and asked to go above you. Nothing about that is rude behavior. My review doesn’t reflect that because it wasn’t the case. It feels like you’re trying to convince yourself that I was rude in your response, but the only one who was rude here was you, Mallory. Your responses to members here speak volumes, so there's no need for me to elaborate further. The outfit shown in the photos below is what I was wearing. If you're going to lie about that, who knows what else you might be dishonest about. also having people write you good reviews to mask what is really going on is against Google policy. I truly hope you never speak to other members the way you spoke to me. No one should have to deal with that at a gym, nor should anyone be falsely accused of how the situation truly unfolded. I want this to be a positive experience for all members and to shed light on poor management so that Cap City can be the best it possibly can be. I have changed my response because I’m not going to reach your level of rudeness. It’s not how I handle situations. I will handle this accordingly so it’s get corrected. Mallory: if anything it does speak volumes in a very positive way. I wanted to shed light to what was going on.Thank you for acknowledging that. I would be happy to post the screenshots from what I posted before nothing that I said was any different. Also asking others to post a review is against Google policy like I stated. I simply have expressed what has happened. Many of those are upset. Which I am allowed to do because first amendment. I’m friends with half of your staff. only person I’ve talk to has been you. You have to get dress-coded 5 times to be kicked out is what I was told. But apparently it’s twice by a manger that has had it out for you in the beginning. You scouted me out a member of your gym contacted me and watched the whole thing. No one said anything. again like you said there are cameras that can easily show that. In which I’m grateful for.

Molly McKinney

We've used this gym for somewhere around 10 years. Staff has always been cheerful and nice. You can tell they have an interest in making improvements to the gym: paint touch ups, introducing new workout equipment etc. I consistently see staff running around re-organizing gym equipment, putting plates back, and emptying towel baskets. Their enthusiasm doesn't go unnoticed. Especially trainer Alex, I believe is his name.