Centre de services Desjardins Allard

Worst service ever. It took them 2 month to give me the most basic info about my mortgage, the penalty to change to another bank. When I called another bank where I have a mortgage, I got that info straight from the Costumers Service. With Desjardins Allard, I had to wait for them to call me back, when they did they told me that have to ask for someone to calculate the penalty, then after waiting for 2 days, I had to schedule another phone call, they never respect the schedules for the calls and they do not call you back more than once. 2 months later I got the info I needed. By then the rate I had reserved at another bank was gone. Their lack of professionalism will actually hurt you financially. It is impossible to call them and talk to a human and get any answers. Once they have you as a costumer they do not care about you anymore and make it extra difficult to leave. I will not promote any other banks instead of them, but I will definitely be paying my penalty and just getting out of there, the stress and the lack or respect and professionalism is not worth it.

Too complicate this bank.

Bin service