Charters Estate & Letting Agents - Winchester

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Ian Moore

When it came to selling my parents house, without hesitation, I went straight to Spencers Brockenhurst due to the opinion that I have formed over the years that they are the best. I mainly worked with Emma for the sale and she couldn’t have been more helpful, with advice and knowledge about the selling process. Emma is always happy in her work and was always at the other end of the phone to answer any questions and make contact with my eventual purchasers when required and kept on top of everything as the process unfolded. Thank you for a job well done. All the members of the team at the Brockenhurst office had a hand in the process at some point, especially Lauren who was in charge of producing the wonderful Sale details and other necessary documents. The other members of this team are Dan, Mel, Heidi and Heather and also a shout out for the Big Boss, Rob Batten. Another part of the process of selling and buying with Spencers that really impressed me, getting towards the end, was the introduction of the Sales Progressor, Sarah Deeks and her sidekick Leanne. When they got involved, it was made much easier to get information too and from all parties concerned, that being, purchasers and Solicitors etc, quickly and again a big thank you to Sarah and Leanne for all that they have both done. The whole process couldn’t have been handled any better. A great experience provided by a great company.

Pauline Davis

Spencers have been amazing in marketing and selling my Mother's house. It was placed on the market in April and Spencer's made every effort to help find a buyer quickly knowing that my Mum had gone into a Care Home and so her house needed to be sold as quickly as possible. In particular Emma Foster was extremely helpful and did most of the client viewings. She also made sure I was aware of progress in the early stages. Due to increased workloads for Emma and other negotiators, Sarah Deeks was appointed to assist in keeping clients updated with progress of the prospective sales/purchases and she was amazing in chasing solicitors and keeping everyone informed of what was happening in the chain. Spencers were also excellent in providing a very helpful and useful list of various firms to assist when choosing solicitors, house clearance etc. Since I live in Kent and did not know solicitors in the area, the list was really helpful in choosing an excellent solicitor and also a wonderful House Clearance firm. So top marks to Spencers and to Melanie Gwilliam for running such a professional and excellent Estate Agents. I would thoroughly recommend them to anyone in the New Forest area who is selling or hoping to purchase a property in that area. They are outstanding.

paul oldridge

Spencer’s Estate Agents have been absolutely outstanding. From start to finish, the level of service we received was second to none. Their marketing is exceptional, presenting our property brilliantly and attracting strong interest right from the outset. Communication has been superb throughout the entire process — they kept us fully informed at every stage, always making sure we understood exactly what was happening. Every member of the team we dealt with was polite, courteous, punctual, and smart, giving us complete confidence that we were in safe hands. We’ve been extremely impressed and would highly recommend Spencer’s to anyone looking for a professional and reliable estate agent.

Jill Goss

The team at Spencer’s did a fantastic job with our recent purchase. From our first viewing through to completion (in a record breaking 8 weeks!) they were friendly, knowledgable and very pro active. Everything you need from an estate agent but so rarely get. Great work Heather, Mel, Leanne and the rest of the team.