CityPlace Realty & Property Management

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cassidy a

If you’re looking to rent from this company, take the 2 minutes to read this. I would like to preface this review with the fact that we are a military family and have moved every summer for the last 7 years, so we have a lot of experience with renting and property management companies. City place is by far the worst company we have ever rented from. When we moved in the grass wasn’t mowed, the house was disgusting, and the air conditioner was not working. It was 86 degrees in the house and they did not prorate rent because A/C is “not a necessity per Indiana state law”. I even let them know it was so hot and humid in the house it was starting to form mold and they never commented on that. We only had a proper working HVAC system 4 out of the 12 months we lived there. They are virtually impossible to reach unless you email or call MULTIPLE times. I had to follow up an obscene amount of times for every HVAC work order we had to place. It absolutely felt like we were being ignored because they just didn’t want to deal with fixing any of our HVAC problems. If you don’t need to place any work orders where you live, city place might be a fine company to rent from. But their maintenance department is an absolute joke especially if you have to get any HVAC work done. Another point to mention, when moving in I listed on the paperwork that several windows either didn’t open at all and that one was caulked shut. Who caulks a window shut? Also, they reached out numerous times (before our work orders were even resolved) offering to reduce the rent amount if we left a review, so I would take the good reviews with a grain of salt. At the time we were having HVAC issues, they used SV Mechanical who was listed as permanently closed on Google so I cannot leave them a review. This company takes no pride in the work they do and it shows.

Kevin Erskine

I’ve been a client of CityPlace for over eight years, and they have been absolutely exceptional! After a frustrating experience with my previous property management company, switching to CityPlace was a game-changer. As an out-of-state owner of six rental units, I finally felt heard and valued—their responsiveness and efficiency were a breath of fresh air. Keith and Amanda, along with their incredible support and maintenance teams, consistently go above and beyond. I couldn’t recommend them more highly!

Schurronda Dada

Hi. My name is Schurronda Dada. I’m here to write a fair and accurate review for City Place Realty& Property Management! I was looking for a great apartment and close by apartment to move in. Here I am. The process was faster than I imagined. The staff is friendly and ready to work with you. Just keep communication lines going and do what you’re supposed to do and you shouldn’t have any issues. I highly recommend!

robert Pereira

The management is friendly and easy to work with. The maintenance is attentive and prompt, but not very experienced. Payment web page is convenient but charges a fee to make a payment and the grace period is only 5 days with 10% late fee added on day 6. Feel there could be a longer grace period or no fee to make the payment using the web portal. Charging both seems unfair. Overall they are above average in rating.