Countryside Veterinary Clinic

Literally my first visit was me rushing in with my baby daughter in one arm and my old puny cat buddy in the other. I had called ahead after making an appointment for the following week earlier in the day. The staff literally met me in the lobby to take my cat to get looked at and I have no idea how the secretary even figured out who I was because I doubt I was even close to coherent. Compression, empathy, mercy, kindness, understanding, pick your adjective/ verb they fit my experience. They were beyond polite or understanding at my sadness and distress that my beloved pet was almost gone, the staff were downright conciliatory and caring. They were patient and helpful, gave me time to say goodbye to my small furry friend, and even gave my wife time to get there from work to say goodbye…. And my little pistol of a cat gave one last little tail flip to say she’d never forgotten that my wife’s had stolen her human. Thank you guys so much for letting a grown man have a few minutes to bawl hood eyes out over his cat, for letting a little wiggly baby to get a few last pets in, and for my wife to tell my kitty that her cat dad was in good hands with the two girls he had left…. There were multiple times in my life where that cat was the only creature in the state I currently lived in that even cared if I was alive and I’m inexpressibly grateful for the staff at Stonehenge for going me time and space to say goodbye to my Little Cat. And anyone reading this who thinks this is stupid and over the top, I’m glad you’ve never been places in life where only a Little Cat was there to console you but I hope you can have a little fur buddy who is as fond of you as my cat was of me.

I called before the Thankgiving holiday 11/26 to have a prescription filled for our cat. I couldn't remember the name of the prescription. The woman who answered the phone was incredibly rude and condescending for no reason and didn't want to be bothered to look up my cat's records to get the name of the prescription. There was actually a long period of silence on this call because I didn't know what to say except to tell her again that I didn't know the name. Then more silence followed by her letting out long frustrated huffs. Seriously. After the silence, she told me that the doctor would deny the prescription unless I made my yearly appointment. We've always called in refills when we've run out in between appointments and we never had a problem, been treated in this manner, and then asked to make another appointment after our cat previously had an appointment and was already put on this medication. I understand that people have bad days, but this shouldn't be taken out on other people—let alone your customers. I never leave reviews, let alone negative ones, but I think this should be addressed. These people represent your business. Sadly, we are going to be looking for a new vet just based on this interaction.

We have used Stonehenge Veterinary Hospital for 35 years. They have always provided us with top notch pet care and pet parent care when that has been needed. We have been so satisfied with their pet care, professionalism and pet parent care that we highly recommend them to all our friends and neighbors.