Crunch Fitness - London South

I have been a member since 2023 and today I am disappointed and planning on cancelling my membership. I came in the gym after not coming for a little while, and noticed my shoes were gone and those shoes had my 400$ orthotics in there so I popped my head in the office and said << Hey my shoes that were there are gone and they had my orthotics in there, do you know wher ethey are? >> Emily replied <<I don't know what your shoes look like>>. Then she went in the back room and dumped a bag with shoes and I thankfully saw mine. I asked her were you going to throw them out? She said we donate them after a while. I explained kindly my situation how I do not drive and it is hard for me to carry shoes in my backpack as I love to combine my workouts with long walks, shopping ect. She rudely replied wiht << Thats our policy >>. She showed no understanding of my situation and was rude from the beginning with a rude tone. I am very disappointed with Emily's attitude today. I do not pay 54$ a month to be given attitude over shoes. And 0 appreciation for my membership. Thank you to all other staff such as Lucy, Mia, Randi you were all phenomenal.

I always love coming to FCF! It is a bright and positive facility with loads of equipment, machines, TVs, and a smoothie bar. I especially like that they have private change rooms, with private showers! Feels like a home away from home. I really enjoy the keyfob access too, can come any time! It’s never too terribly busy and there’s loads of parking too. Lots of membership perks, giveaways, and friendly contests.

My experience attending Forest City Fitness gym has been quite positive overall. The atmosphere is welcoming, with a friendly staff that's always ready to assist. The gym is well-equipped with a variety of machines and free weights, making it easy to follow a diverse workout regimen. One of the standout features of Forest City Fitness is the cleanliness of the facility. The equipment is regularly maintained, and the locker rooms are kept tidy, which adds to the overall pleasant experience. The classes offered are also a great addition; I've enjoyed trying different sessions, from yoga to high-intensity interval training, which keeps my workouts engaging. Additionally, the community aspect of the gym is notable. I've met several like-minded individuals who motivate each other during workouts, creating a supportive environment. Overall, Forest City Fitness has become a key part of my fitness journey, and I look forward to continuing my routine there.