Downtown Animal Hospital

Not available.

Rawan

We had a wonderful experience here considering the circumstances. Thanksgiving weekend my dog had an incident. We were in the Niagara region but the closest emergency vet was under staffed and wait times were over 4+ hours there, so we decided to call this location and they gave us a lot of reassurance and sent us the intake form to complete on our way there. When we arrived they had the room ready for us, offered coffee, tea, water. It took a total of an hour and a half in and out. Nurse Anna and Vet Tech Kendra were so calm, kind and helpful. Our dog was shaky coming in but left at ease with how great they were with him from start to finish. We highly recommend coming here!

Wade Boutilier

It touches my heart with the compassion, understanding, and helpful staff that work here. They care very much for the animals that come in and also the owners. They are there to help every step of the way for the good and bad times. They get to know your pet in order to treat them properly. They keep in mind your budget and the lines of communication is always open. Even though right now my family and I are heartbroken I know and feel the staff did everything they could for our Tuffy! Thank you so much for everything.

Christina Brading Mitchell

I wish I could rate as a 0 but have no choice I need to select 1 Honest Review of the Hamilton Region Emergency Veterinary Clinic (Dr. Diana Ho) We brought our beloved cat TC into the Hamilton Region Emergency Veterinary Clinic for urgent care after hours. He was in obvious distress — peeing uncontrollably, lethargic, with pale gums and blood in his stool. Despite this, Dr. Diana Ho showed little compassion or urgency. We were told that unless we had $5,000 for hospitalization, there wasn’t much they could do — yet they claimed TC “wasn’t dehydrated,” even though he could barely keep his eyes open and was collapsing. Instead of addressing his medical crisis, we were told it might be our fault because we had been treating him for fleas, even though we’d only been trying to help him. Then they charged us $265 for an “assessment” and another $165 for flea and ringworm treatment — treatments that made no sense given the situation. We left heartbroken, $400 poorer and no closer to helping our cat. He was in the same critical condition we brought him in with. It felt like their focus was entirely on billing, not on saving lives. The vet, Dr. Ho, came across as inexperienced, dismissive, and completely detached from the suffering of both the animal and the owners. The support staff and nurses clearly knew TC was in distress — they moved us to the front — but it was as if the doctor didn’t care. If you love your pet, please go anywhere else. This clinic seems more interested in money than medicine. I’m writing this as TC fights for his life tonight — and I wouldn’t wish this experience on anyone or this place. Praying for TC so much tonight ...A broken Family ...........The Mitchells

Shylea Hendrickson

I can’t begin to express how grateful I am for the staff at HREVC. Our family just went through a very Heavy loss of our Mama dog and the staff here made this whole experience nothing but a blessing. I can’t thank you guys enough for how much you guys tried and how hard not only your front desk worked but how hard your veterinarians worked as well to try and save our baby girls life. They truly did everything they could calling every place with king a 3 hr drive that had the things she needed, that would make surg even a possibility, for hours and did everything they could to make our Mama comfortable. Down to her throwing up on her big cushion bed and them replacing it with so many blankets she looked like a queen 🥹♥️ When we knew the next morning that no amt of money could save our baby they made saying goodbye so beautiful for us and our kids, they lit up the room with salt lamps, they gave her a angle door and gave us the front room to grieve with our kids how we needed too. Even my husband who doesn’t handle death well, they gave him the understanding of saints when his heart broke. I truly don’t know how to thank you guys enough! She may not be coming home with her smile but she’s coming home in the most beautiful urn thanks to you guys that you let us and our kids pick from ♥️ I can’t express enough how truly greatful for all you guys did trying to save her life. I just wish you guys got to see how big of a sweetheart she truly was. Thank you for trying so hard for my family, your team is forever in my gratitude 😭♥️