Dragonfly

Absolutely would give zero stars! I had a package that was expected today, but it was out for delivery on Friday. Good, right? WRONG! I got a text saying it was being delivered within 10 minutes at almost 8pm. At first, I thought it was a scam text.Then a minute later, I'm getting a call from the courier (Their personal phone). I'm currently working, but answered thinking it'd be a quick and easy call. NOPE! Dude tells me he's in front of my "house" to deliver the package. At this point, it's almost 8pm on a Friday. I usually have packages delivered to my husband's work to prevent theft, and I wasn't expecting anything at that date or time. I told the courier this, and he acknowledged that it was indeed a business park he was at. He asked if he could pass my package off to one of the neighboring businesses. I told him they all close at the same time and there's no one to hand it to. The courier kept arguing with me, saying he'd mark it as undeliverable and that it'd come late the next week if he can't deliver it now. I told him over and over again, there was no one to drop it off to. Follow up to today, the day my package was actually supposed to be delivered, I'm notified by the sender that my package was indeed marked as undeliverable, but that instead of trying to deliver it to me, Apple Express sent it back to the sender. Absolutely lazy!!! The work ethic of this company is deplorable and I will be reporting them to the Better Business Bureau. I'll also be informing the sender that they should cut ties with this company as they clearly don't care enough to properly do the job they're paid to do. I can see why these guys have such a low rating, and am shocked they've been able to stay in business this long. Thanks for absolutely nothing Apple Express.

Horrible courier services!! Completely unprofessional drivers. This is second bad experience receiving stuff from Apple. Spoke directly with the courier himself on the phone today, while buzzing him in. Told him my wife was home and kindly asked him to leave at my doorstep. All he had to do was go up a few floors, but he just opened main door, and threw on the ground in the lobby and left. I will be phoning the major distribution company that they deal with and advise them to drop these guys too, otherwise I won't be ordering from them either. Maybe they should read their reviews here too.

I had a parcel attempted delivery on a Saturday evening to a business address, of course it was closed. i received a notification that it would be delivered the next business day (Monday), but it still wasn't received. On Wednesday i received an update that it was out for delivery but it never arrived. I called on Thursday and they could not tell me where my package was and it "maybe delivered this week". I tracked the package again the next day and the "out of delivery" was suddenly erased from the log and the package is nowhere to be found. Stay away from this company!