East Bank Club

Not available.

karina k

If you join as a couple, it is a lot cheaper than paying $275 per person and if it’s a couple is $455 for two people. The location is beautiful because it’s right on the river and you can suntan on the roof and lots and lots of people going swimming so it will be more of a social gathering benefit Jim in some ways. But seriously this place is massive and you will find everything you need here. The location is beautiful however, the closest blue line station is grand and it’s about a .8 mile walk from the CTA. And there is really not much parking here unless you are lucky to find street parking or street metered parking.

McKenzie Gast

My boyfriend and I came to the club on guest passes and parked in the garage. We read the sign carefully, and it said a $50 charge applies if you leave the Club without your car. Since we stayed the whole time, we thought we were following the rules. After being there a little over 6 hours, we were told we’d be charged $50s at the pay kiosk. We went to the desk to have the amount corrected per what we thought the signage explained. We were told to speak with a manager. When he came over, he immediately had an attitude. We explained how the sign was misleading, and instead of listening, he talked down to us and tried to make us appear unintelligent — even saying no one else had ever misread it before. Felt as though I was getting mansplained. Both my boyfriend and myself work in hospitality, so we understand how important it is to treat guests with respect. Unfortunately, that wasn’t our experience here. I highly recommend this gentleman finds a new profession outside of customer care relations. Really disappointed by how dismissive and unkind the interaction was. We were viewing in hopes to possibly transfer from the other local Luxury gym and this was enough to say no.

Ann N

This club is a complete disappointment from top to bottom. They nickel-and-dime their members, treat guests poorly, and operate at a level comparable to a low-end gym while charging premium prices. The tennis program is especially problematic. This club should be grateful that anyone with even moderate tennis skills is willing to set foot on their courts. Compared to a professionally run program like Mid-Town Athletic Club, they are miles behind in quality, professionalism, and overall member experience. Poor customer service, weak coaching, and rigid, impractical policies are pushing this program toward failure and it's hard to see how it survives without major changes. One incident cemented my decision never to return. My son was denied participation in a class because an instructor, who had spent less than an hour with him in a single session, subjectively decided his ranking was 0.25 below their class standard. This was not based on any real evaluation process, just an off-the-cuff opinion. We wasted our time coming here, only to be met with an unwelcoming, dismissive attitude that showed zero regard for our time, effort, or commitment. If the leadership here doesn't overhaul their approach, improve their staff's professionalism, and start treating people with basic respect, they will keep losing players. Frankly, that might be the only outcome that forces real change.

Yekaterina Konvisher

Been coming for a while now. It's a cool space with lots to do and the food they make is incredible, however it's insane how busy this place is. I've been trying to come during all sorts of odd hours and it's just always packed. They need to start closing off memberships to new members, because for $250 a month you'd expect to not be crammed in together like sardines in a can. The pool during summer is a particular kind of nightmare. You can't even be in the pool without touching the person next to you.