Fountains Day Spa

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Sarah Blair

We cannot recommend Marcia and Andi enough! Firstly, their care and skill is unmatched to any other massage therapists and they even go out of their way to check in with me and my wife constantly throughout the session. They also do an incredible job at balancing relaxation as well as care for the body. Lastly, they make me and my wife feel very comfortable. Again, if you book a massage here, highly recommend Marcia and Andi!

kimberly bolen

I usually have a great customer experience at Fountains Day Spa. I’ve been an on and off client of theirs for over 12 years. Francis is a superb aesthetician and I’ve always had great facials when I can’t book with him. Unfortunately, I had a less than great experience with the front desk attendant during my last visit. I booked a facial to take advantage of the furlough discount but left my ID card home. The attendant said she could refund me the difference if I came back with my ID card. She never mentioned that it has to be the same day. If she did, I would have checked out with the 20% discount on one of the services that was offered as I knew my day could get busy with other errands I was trying to complete. When I returned today, she immediately addressed me in an aggressive manner stating that to get the discount, I had to return the same day and that she tried to call me to twice to tell me. I was made aware on no uncertain terms that I was at fault. She then offered to provide me with a gift certificate for the $95 refund. I asked to apply it to product and at first the answer was yes but during the middle of the discussion, she left to go into a back office to talk to “management”. When she returned, she said she was mistaken and that the refund could only be applied to services. Again, this was a less than stellar experience and I left annoyed that I even had to engage in the conversation. Customer Service is characterized by what I do to you or for you. Customer experience is expressed by ease, effectiveness, and emotion or how you feel after the engagement. 5 stars for effectiveness of the aesthetician. One of the best facials I ever had. 3 stars for ease. Could have been 4 stars if the front desk explained things better or simply recommended checking me out with regular discount vice the furlough discount. Would have saved time and reduced frustration. 1 star for emotion as I walked away feeling like a less than valued customer.

Erin Mruk

I am always happy with my services at Fountains Day Spa. The staff are all friendly and professional. The space is clean. I have gotten several massages from Marcia and I appreciate that she reviews the notes in my file and remembers special requests like having a lighter touch on my neck and shoulders. I had my first facial with Amsale last week and she suggested trying a new facial this month. I absolutely loved it and my skin was really glowing afterwards.

Monica Mu

Wonderful place! Clean spa and friendly staff. My husband and I got massages. My masseuse was Lauretta, one of my top 3 best massages and I am spoiled and get massages all the time. I will definitely be back here next time i’m in Alexandria. Thank you Fountains for getting us an appointment same day! You made our day!