Furniture Row Outlet

Dillard’s - San Angelo I custom ordered a sport coat, and it was an awful experience. I was skeptical about their ability to deliver a proper fit, but the salesman said that if it didn’t work, I could simply do a return. So I gave it a try. As I feared, the fit was very poor. So I took the coat in, and the original salesman was rude, and exclaimed that this was the “fit that I agreed to.” It wasn’t. Then he told me that I could try a remake for a better fit, and if that didn’t work, I could get a refund. Because he wasn’t exactly friendly, I decided to go ahead with the refund. Then the manager told me that they cannot return a custom item. I was told the exact opposite on multiple occasions by the sales associate. Awful experience. 0/10.

Went shopping for accessories. Came out with perfume i didn't know I wanted. But happy for the purchase. They're usually very helpful and not obnoxious when I'm just looking. Which i totally appreciate.

When my wife ordered my oldest daughter's prom dress from Dillard's. This location fulfilled the order. Associates here packed the dress with the utmost care. It was wrapped in the harder water proof plastic. It was folded nicely in the box and then tissue paper and bubble wrap was put on top to protect the dress from getting sliced if opened carelessly. This is the a kind of care that is not seen often nowadays. Whomever works in the fine gowns area or online processing. Thank You!!! As went above and beyond with some good ol fashioned TLC.