Gates Ford Harlow

Just had to leave a review for Paul Belton. He provided super service. Great communication, friendly personality and a great attitude to finding solutions. Thank you Paul and the team at Gates. We are enjoying our new BYD very much.

I visited the BYD Sales department on two different occasions. Although this time I did not find the deal I wanted. I cannot speak highly enough of the Sales Assistant I had. Irv made sure I was fully informed, was personable, and made myself and my family feel comfortable and attended to. On this occasion we didnt seal a deal but I would highly recommend him and my experience of this BYD dealership. Highly recommended member of staff.

Honestly, probably the most disgusting and difficult customer service I have seen from any main dealer. Just got off the phone with Dave, the workshop controller, he feels like he should answer back at me and speak sarcastically instead of admitting fault. The van had been dropped off on Wednesday morning for a V-belt replacement, “a 2 day job” according to Dave, the workshop controller. The driver was called at 15:17 to say, “we can’t do the job because there is a load in the back of the van due to health and safety but if you empty and we can take it back”. We are not mechanics so we didn’t not know that we had to empty the van which we admitted fault to and returned the vehicle the next day early in the morning at 10am. They again did not touch the vehicle till around 3pm and called to say it wasn’t going to be done till Tuesday/Wednesday. I thought this was a “2 day job”. So how did it go to Tuesday/Wednesday? Nevertheless we didn’t make an issue and picked up the van because it is a working van. While picking up the vehicle, the driver asked if he can rebook for Wednesday next week and he said, “yes they will call you back to rebook for next week”. We didn’t receive a call. I had to chase it up. I am calling and I spoke to a service advisor and he was lying to me saying “we called your driver early in the morning and let him know that the van is too heavy”. Go through the call records and check if I am lying. And I know the manager can request my call logs. After finding out I had been lied to, I wanted to speak to the manager but he wasn’t at his desk and it went through to the workshop controller, Dave. Instead of trying to accommodate after his dealerships mistakes, Dave thought it was best to speak very sarcastically and kept interrupting to answer back. I was trying to resolve the issue but DAVE insisted it’s not his problem or responsibility to explain his dealership’s lack of communication. I have asked to speak to the on site service manager and I have given my number for a call back, hopefully that is not a lie as well.