Gibbo's Garage Ltd

Fantastic service received from Gibbo's Garage. Fitted parts needed on my little fiesta in no time,road tested and thoroughly checked my car for work that will need to be done in the future. Mot'd it afterwards...1st time I have used them and won't be the last...I've worked in the motor trade in the past,and so super impressed with their work

BE WARNED. disgraceful garage, I was warned against using this garage before taking my car there unfortunately I didn’t listen and also fell victim to the ever growing list of unhappy customers. Firstly the audio on my Dashcam picked up the most abhorrent language, behaviour and cluelessness from the mechanics, clearly had no idea what they were doing. They had my car for 7x days charged me £950 and said at the end it needs to go to a landrover specialist as we don’t know what the problem is. I got it to a landrover specialist and they had a field day with what Gibbos had done, ill fitted loose parts that could cause further damage and was dangerous luckily the new professional garage put it right in no time at all before any further harm had occurred. They lied about ordering parts, Gibbos claimed to have ordered parts on a Friday but told me on the Monday that it wouldnt arrive until the Tuesday, knowing that landrover do next day delivery on parts I called them directly and they said Gibbos hadn’t even ordered the parts from them until Monday morning so they blatantly forgot and then lied to me and tried to put the blame on Landrover this lie put my car back a further 4x days. They had my car for 7x days for 30x minutes worth of work they basically just parked it for 6x days before working on it. I have been looping them into emails all week and they are refusing to reply or acknowledge, I presume out of embarrassment, and rightly so id be embarrassed if I was them too.

The experience I had was so bad I can't comprehend the 4.6 stars are real. Had my car for nearly 2 weeks and the service provided and communication was dreadful. The day after taking my car I had to call at 10 minutes before close to see what was wrong to be told it's been done and it's the tyre sensors and would call back with a price the next day, it took 3 days to be given a price (they still had my car), I was then text the price at 350 and accepted. Days later I then call for an update to be told it's not the sensors it's something else and would contact me back with the price. Contacted them days later as low and behold no info to be told it was going to be sorted today and they would call me with the price as they were waiting for invoice but would be a lot less than the 350 quoted for sensors. Today (being the day it's being fixed) I still was not told the price so I called in the morning and they still did not have a price for me. Couple of hours later I get a call to state that it's 350 rather than the 450 for the sensors which isn't correct. They could see I was quoted 350 before. I said it seems incredibly fishy that the OG quoted price has gone up and I'm still paying the same amount after being told it's much cheaper. I spoke to the same lady who denied speaking with me moments before. Unfortunately nowhere in Harlow fixes the issue bar Gibbos so had no choice but to use them. I have never experienced such incompetence and lack of communication. 2 weeks is outrageous to keep a car to fix something so minor. Would never use them again due to this. Very unprofessional and again, just seemed incredibly fishy