Grand Geneva Resort & Spa

My friend and I went to the resort to celebrate birthdays with spa treatments and a night away. We were really looking forward to what we thought would be an extra special spa experience and stay. Our experience was not at all what we expected. The spa was very underwhelming. It is in dire need for renovations, we wouldn't have gone in the hot tub if paid to do so as the water looked filthy ( it was gray/dirty couldn't see through it), the robes were very worn, the "tranquil" room and "relaxation" room were not even close to what the names suggest one being in a brightly lit small room/hallway offering crammed together, sad looking furniture, used blankets, and paper cone cups for water and the other having 2 love seats, 2 tables with chairs, and 2 plastic wicker pool side lounge chairs. The disappointment list just goes on and on and I would not recommend going. Our room was good. Not great, but good. It seemed clean and had comfortable beds. It was lacking though for the price point. For instance, no toiletries besides 3 large pump bottles of shampoo in the shower (that smelled terrible) and a travel size lotion that smelled as bad as the shampoo. Definitely not what you would expect from what is supposed to be a Grand Resort. I would like to give props to our bartender, Michael, at Evolve. He offered great customer service and made some great cocktails!

We had high expectations for our two night stay for a family members wedding, since it was voted the #1 resort in the Midwest by Conde Nast. We were disappointed with multiple aspects of our stay, especially for the price point. The rooms were just okay, and nothing special for the price point. When we first arrived we needed to change rooms due to loud families, and the front desk did accommodate our request. The new room did have a nicer view overlooking the lake and fountains. The cleanliness of the room could be improved as there was hair on the ceiling in the bathroom. We also needed to call a couple times to request housekeeping after our first night. The resort had 3 weddings on Saturday night, and it was convenient to walk to the reception. The problem came at 2am when there were multiple people in the hallway making noise. We called the front desk and they said they were sending security. If you know you have weddings with open bars, then security needs to make sure when receptions end people do not congregate in the hotel hallways. Overall we were disappointed with our stay, and would not recommend the elevated price for an underwhelming experience. When I mentioned these concerns on checkout they did remove the resort fee on our final bill.

Just got back from a long weekend for my 35 wedding anniversary. We were very impressed with the service everywhere we went in the resort. We ate lunch at The Links bar and had great food and service. We were very happy with our dinner that evening at the Chop House. The Lobster/Crab mac and cheese and our steaks were delicious! We had excellent service sitting in the lobby bar after dinner and listening to live music. Dawn was our amazing server the next night at the Grand Cafe where we loved our burgers and chicken sandwiches. We finished our weekend at The Chop House Champagne Brunch and again had amazing food and service. My husband used the Spa/Fitness Center and was impressed with all they had to offer. The only downside was having to carry our luggage to our room with no elevator and no offered assistance from the resort. The staff at the pool was great but as a pool owner myself I did not feel like the pool was very clean. Also the bathrooms are too far away for people using the pool. Overall it was a great experience and I would return.