Hampton by Hilton Blackburn

probably should not have booked an accessible room. Room was quite cold. We were offered a portable heater so Ok. Sink was tiny and hard work to get any hot water out of the tap. No hand towels available, only giant bath towels. Breakfast fine but no muesli. Liked the spotlights by the bedside. Staff very pleasant.

Fine. Look, I am here for work, which means all I need is a good bed, a bit of quiet and parking, and that's what you get. The rooms are incredibly poor, with half of the furniture that you'd expect, the showers are weak, and the bathroom's are dingy. The breakfast is barely passable. But what works is the parking that always has spaces, a pub next door that's fine, and excellent and cheerful staff working their best to make it as good as it can be. For a holiday I can think of better places, but for a work trip where all I need is to sleep, it's perfectly acceptable.

We have used this hotel many times over the past few years and over time have seen a gradual deterioration of many things. The rooms need a thorough deep clean or a makeover and the surrounding area needs tidying and cleaning. The staff are very pleasant and welcoming but don't seem to be there when you need them. We would still stay there but...| We won't be visiting again because we were charged for parking even though we entered the details very carefully and correctly. This has happened before and the hotel managed to overturn the charge. This time, they said they had sorted it but we still received a fine. The staff at the hotel said they could do nothing about it anymore, and that was it. We ended up paying £280 which was more then we paid for our stay. We wont be risking it again!