H&F Jewellery and Jade

I had an incredible experience with H&F Jewellery and Jade, and especially with Catherine! Like many nervous, first-time, engagement ring shoppers, I started by doing extensive research online and visiting several commercial retailers (Peoples, Michael Hill, Spence, etc.). I quickly realized that most were charging huge markups for their diamonds. My search algorithm must've caught on because that’s when I came across this place. I decided to follow their Instagram for awhile as they often post tutorials and tidbit videos online. These vids in combination with all the reviews I had already read highlighting trustworthiness and service, made me decide to visit them. From our very first appointment back in April, Catherine was professional, patient, and extremely knowledgeable. My partner came with me on the first visit just to browse, and Catherine kindly helped her find her ring size and get a sense of her design/style preferences. On subsequent secret visits (between just Catherine and I), we refined the design specs, set a comfortable budget range and she guided me through every stage of the custom ring-making process via whatsapp. What really stood out was how educational and transparent the experience was. Catherine gave me a thorough, easy-to-understand rundown of the 4 C’s (cut, colour, clarity, carat) and where I could maximize the value of my budget when customizing the ring. Never once did I feel pressured, talked down to, or upsold — just genuine care and expertise throughout. The final result exceeded all expectations. When I proposed to my girlfriend (now fiancée) in Japan this October, she was absolutely over the moon! The ring was stunning — elegant, beautifully crafted and exactly what she had dreamed of. After returning home from our trip, we brought the ring back for a resizing and Catherine handled it promptly and free of charge. I can’t recommend H&F (and Catherine in particular) highly enough. If you’re looking for exceptional service, fair pricing, and a jeweller you can trust, look no further!

I’ve always been on the lookout for a pair of lavender jade earrings, and I spotted a beautiful pair on a Facebook live sale by H&F Jewellery. Unfortunately, I missed the show, but I reached out to Sherry — and I’m so glad I did! She was an absolute joy to work with. She answered all my questions promptly, no matter the time, and made the whole experience feel so personal and easy. You really don’t find this kind of service anymore. I finally managed to grab my first pair during last week’s live show and was amazed at how quickly they arrived. I just received them today, and I absolutely love the colour — such a stunning shade of lavender. These jade earrings are beautiful, and I’m genuinely so happy with my first purchase. It definitely won’t be my last!

Honestly the best experience. Thank you so much Vivian for all your help and patience. My fiance and I were able to find our perfect wedding rings. She was very patient and kind to work with our budget but still delivered the rings we wanted. Vivia was very knowledgeable as well and taught us a lot regarding different materials and types of diamond. Definitely will come back again.