Healing Elements Day Spa

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Kelsey Megan

*** this is in response to the owners reply. That is not at all what happened. You must have us confused with other clients who have also had negative experiences. You and your daughter do not come across as professional at all. In fact, it all seems to be money driven. Not just to myself, but The other people that were with us that day. And from the way, it sounds. There’s a lot of other people in the community that have the same exact story to tell.*** Please. Don’t do it!!! Go somewhere else. Even though the spa is nice and the services might be good, the business tactics that Nicolette runs by make her the absolute worst business owner. And if you’re try to address issues with her. Lookout. She will be on the defense and gaslight you into thinking it’s all your fault somehow!!! Plain and simple, she scams people out of their money. And we have heard this from many people. If you take a little bit of time and scroll through all the reviews on this page alone. You will see that there’s PLENTY of people who had the same exact experiences. Example; We had several gift cards to use. We called to verify how much was on the gift cards. Went forward with booking appointments. Showed up to spa that day to have services done and then go to pay. And then they tell us that the amount on the gift cards was a LOT less than what we were told, even though we had it in writing through messages from them. And of course the manager (AKA her equally rude and unprofessional daughter) was useless and I went back and forth with them several times to address this as an adult. And of course. Was gaslit each time. Please. Just save yourself from the headache and go somewhere else that truly values their customers and doesn’t run on terrible business tactics!!! PS — Not only that, but they keep increasing their prices. It’s absurd how much they charge for services that you can have done much cheaper elsewhere

Amanda M

Emailed Healing Elements mid-September inquiring about mani/pedi appointments for my daughter and I for October 3rd. She replied back, said it was definitely possible, gave me time options, and we decided on one that worked. Our last email on September 20th, she needed my credit card info to hold the appointments, so I called later that day, she set up "profiles"/accounts for both my daughter and me, I gave her my card info and she told me it went thru. Our appointments should have been booked and held. However, when we showed up ten minutes before our scheduled time to check in, I was told our appointments weren't there, and the only info they had for me in their system was my name and phone number. Showed the front desk lady the emails I had after she had asked to see them. After she read them, I was offered a "sorry". There was no solution offered to remedy the mess-up on their end. This was supposed to be a special mom/daughter day for my child and I. We both left very upset and disappointed. I know my business isn't a loss for them, but it was a sad experience for my daughter after I decided on this place for her first mani/pedi, which she was really looking forward to. I'm also concerned that they took my credit card info over the phone and it just "disappeared". (I've included screenshots of our emails, as well as the call log from the day she set up the accounts/took my info to "hold the appointments")

Nadia Rasberry

Healing elements is the best spa I’ve ever been to. The service is absolutely amazing, you check in and they lead you to the back where there’s a changing room with showers, sauna, bathroom, sinks and a mirror to fix yourself after a service. You put your belongings in a locker and then can enjoy the sauna or go sit in the waiting area. The waiting area is a dark room with star lights and salt blocks, they have some snacks and teas or water for you to drink. They then call you back for your service. I got a facial and it was extremely relaxing! After your service you can enjoy the sauna and get ready to go. All the staff is extremely great, I got samples with my service which was wonderful and they told me what I need To do to improve my skin!

Lindsay Spykstra

I was very leery scheduling a derma-facial 5 days before my wedding, but the lady who scheduled it for me was very nice and ensured me that this would give my skin plenty of time to calm down afterwards, so I went ahead with the service. After my appointment, my whole face felt a little off but the bridge of my nose hurt and the skin felt tight. I woke up the next morning with a "cut" and missing layers of skin on my nose. My makeup artist did the best she could, but my in all of my wedding photos this "cut" is visible. I called salon the following week and after being dragged a long they told me that it looks like something from a wax appointment. My eyebrow wax wasn't until 3 days before the wedding so that wasn't even possible. All I got from a manager was an apology. Since my facial, I've had oily skin and acne which I've never had. I will never be returning to this salon!