Hemingways Nairobi, an SLH Hotel

We stayed at Hemingways for 24 hours before flying home to the USA. The property is beautiful, with grand rooms and manicured gardens, but our check-in experience left a lot to be desired. As an Amex Platinum cardholder, the hotel reached out to inquire about our arrival time and to ask whether we wanted to check in as early as noon. I said we would be arriving around 1 pm, though in actuality we arrived closer to 2 pm. However, when we arrived, we were informed that the room with two beds I had reserved was not ready and would only be available after 6 pm, which left us with no place to freshen up and change before our 4 pm spa appointment. We were then offered a room with one bed and told that if we accepted it, we would have to relinquish our reservation for two beds. Suffice it to say, it is bizarre for a hotel to know when we are arriving, not have the reserved room ready, and then offer something less than what was prepaid. We were also told that the hotel was fully booked and had no other options. My friend and I protested, and after about twenty minutes, they magically found an empty room for us to use until our actual room was ready. The disorganization—or lack thereof—is something that should not be happening at a property that boasts Michelin credentials. Other highlights of Hemingways include the lovely gym and spa. We had 90-minute massages, which were very good. The butler service is nice, though the phones don’t always work to reach them, and the golf carts that take guests up the steep hill to reception are very much appreciated. Breakfast was decent but nothing to rave about. I’ve seen more expansive buffets at other hotels. In short, I enjoyed my stay but wasn’t overly impressed.

My family and I visited this amazing hotel for dinner. To celebrate my mums birthday. The ambience and food was amazing. All the staff were so friendly. Special mention to Eunice our waitress, who was able to recommend dishes which we really loved. She remembered all our orders for 12 people which is a plus. We really enjoyed dinner at this place and we are definitely coming back...

Excellent hotel. Abit far from the city centre but it had an amazing environment surrounded by nature. The rooms were massive. The overall experience was great! The gym could been better on the other hand the pool was lovely.