Historic Inns of Annapolis

I held a meeting at this hotel September.24-25. I booked 90 plus room nights and catering for 48 people. The rooms and hotel are very nice. However their customer focus,and communications seem to be a low priority. I do not feel like the hotel valued my business and many of my asks, including a 0 balance bill to my requirements were met with "hyatt cannot do that". My planner was very busy and OOO many times with no backfill. The sales manager did not reply to any of my queries. I would think a Senior Sales Manager would be a bit more customer focused than that. I have been holding meetings all over the country 3 times a year for 16 years with this set of executive clients and actually held a meeting at this hotel a few years ago. I would have to conclude the hotel facilities are good but I would hesitate doing business here again. A disappointing experience from this Hyatt hotel. I have used Marriott, Omni, Hilton, Private Boutique hotels, Kimpton and 4 seasons. I must say this overall experience was not at the same level of the other hotels

Highlight of my stay was the rooftop pool. Amazing views! The first day I stayed I was surprised that they did not have anyone tending the pool , no pool cushions were placed out. However the rest of my stay the pool area was maintained and they had someone on the outdoor bar/grill. The lady working at the pool while I was there was so sweet and helpful. Overall this hotel is really nice. The rooms were immaculate. Plenty of amenities in the rooms like a fridge and microwave. Even though the hotel is huge it is quiet. I could not hear the other guest. Great gym on site as well! Beautiful views of Baltimore inner harbor. Majority of the staff were friendly. Loved that there was a walk over bridge from the parking garage to the harbor. Overall rating for a solo traveler is 9/10. Hated that I had to pay to park even as a guest though. One recommendation the glass on the outside of the elevators looking out to the water deff needs to be cleaned.

My biggest issue with the my stay was the cleanliness of the room. I paid for a high floor and almost upgraded to the harbor view I am soo thankful I didn't. The ice machines were also dirty. What I did like is the location and the elevators were a vibe. Breakfast was $32, mind you I got it to go I didn't sit in and eat - insanely overpriced for the quality and taste of the food!!! I will find somewhere to stay next time I visit BMORE.