Horizon Garage Doors - Installation, Repair & Openers Services in Columbia, MD

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danleeb03

If you want someone to come to your house late, try to rip you off and upsell you then this is the business for you. We had a gentleman come to our home who told us it was going to cost $800 to repair 2 springs. I told him it seemed high. He called his boss and they gave me 20% off. Didn’t sit well. On top of that he said he recommended we replace the unit its self and offered 20% off of $1800. Long story short we said no thanks. He eventually went down as far as $400 for the springs with cheaper parts and $1000 for everything to replace the unit itself. He left our house and drove down the street. His bosses called and asked what the problem was, as to why we didn’t take the deal. He then went on to tell me his technician didn’t explain himself well but the reason it was so expensive was due to us having an old garage door and they had to redo the pulley system. So I called another local company the next day. They came out and fixed it for $238. What a deal! Stay away from these businesses that have over 1K+ reviewers and at 5 or 4.9 stars especially if they are not located local. They use different names but all are under some umbrella company. They don’t speak very good english. They tell you they live far away are pressure you into taking the deal. Thankful for my gut instinct.

Rupesh D

Exceptional Service from Horizon Garage Door! Ben from Horizon Garage Door provided top-notch service for my garage door repair. He was prompt, professional, and knowledgeable. The garage spring and cables issue was fixed quickly and efficiently, and Ben took the time to explain everything to me. His attention to detail and commitment to customer satisfaction are truly impressive. I highly recommend Horizon Garage Door services, especially Ben, for any garage door needs.

Jim Irvin

Do not use this company please. I should have read reviews before I paid 1548.00 for new spring, pole and rollers. They said they don’t work in Texas but they do and if you struggled for info on name of company you get Horizon. Check made out to EL Garage Services, LLC. When you pull up Horizon you do get an address out of Maryland so they are just using that as part of their scam. When I asked why so high when Internet shows a lot less they blame it on everything has gone up. I said well the internet keeps abreast of that info and you are still three times higher. I am going to see if the LLC name they gave me is even listed and if so post the same comment there. BOTTON LINE STAY CLEAR OF THIS BUSINESS AND SEND THEM BACK TO MARYLAND OR WEAREVER THEY CAME FROM. TECHNICIANS TRUCK HAD Florida plates.

Daniel Bentrup

The sales person was 20 minutes late, and tried charging me $700 to add a spring to my garage door. He was either trying to take extra money from the company, or the company runs scams. When I questioned him about his math on the price, he couldn’t back up any claims and then shut down. Attached are photos showing the average cost to replace a garage door spring, and the costs of the parts. When I told him I wasn’t interested, he started throwing out random costs for services that wouldn’t help at all. When my wife told him to leave, he had an attitude and walked off. Either this guy needs to go, or the business does. This was seriously the worst business interaction I’ve had in years.