Hotel Continental Penang

1. Location is bad as it's not convenient to drive in 2. Parking is small and dark 3. RM100 deposit is required, only Cash or CC. Since I didn't have cash and CC, they took my driving license. Technically, I will leave for work in the morning and only return in the night - without license. How brilliant could that staff be. This booking is made under company, it should be enough for them. Anyway, there isn't anything to damage or take from this rundown hotel. 4. Room is very old; toilet is extremely small. Those who are claustrophobia, please do not even consider this hotel. 5. There is no hot water shower. They said warm only and that also need to wait for 20 minutes. Leave the water running, but the fact it wasn't even warm. I am not allowed to take cold shower, as I was just discharged from hospital for bronchitis. 6. The hotel staff is not friendly at all and do not even offer to help when I complained about the shower 7. Room was not cleaned despite having make up the room notification on. Left in the morning, came back at 11pm to find the room in a mess. 8. It was quite an experience dealing with the reception. First, I called and was told, "Ma'am, you need to put the notification on for housekeeping to clean." I responded that I had already done so, yet my room was still not made up. Then, as if it couldn’t get any worse, he casually mentioned, "Oh, well, housekeeping has left for the day. They only work till 10 PM." Seriously? You’re running a 24-hour hotel, but your housekeeping service stops at 10 PM? Absolutely stunned. 9. Instead of a sincere apology and an immediate offer to send fresh towels, all I got was, "Let me see what I can do." Excuse me? What kind of service is this? A simple "I sincerely apologize, let me get you fresh towels right away" would have sufficed. But nope, Eugene decided to leave me with "let me see what I can do." Absolutely wonderful service, Eugene. 10. I had been out for work since morning and only got back to the hotel at 11 PM, only to be greeted by this amazing service. As if that wasn’t frustrating enough, I also had to wait 20-30 minutes for the shower to finally give me so-called warm water. Seriously? This is beyond disappointing. 11. Penang Government, please take note! Hotels that fail to meet basic service standards should not be allowed to operate. As a major tourist destination, Penang’s reputation is at stake. Poorly managed hotels will only tarnish the island’s good name and leave visitors with bad experiences. It’s time to clean up the industry and ensure only deserving establishments continue to operate!

Good and execulent with bathbut and highervel and non smoking. swimming pool opens from 7:00 . Christmas celebration. Double bed is very comfortable. Near food testaurant and shopping mall. reasonable price for family trip. happy joureny with that hotel.

The hotel is within walking distance to the coast, restaurants and amenities. The room was basic but acceptable. The noise from other rooms was noticeable and disturbing. The cleaning staff were lovely.