Hyacinth Collision Center

This is my first time here!! New Owners are doing an amazing job! Nick and Elijah helped me through the entire process and everything went smooth. When I went to pick up my car, Elijah did a complete double check and made sure I was happy with everything. My vehicle looks great and I got back on the road in a timely manner. I was referred by a friend and am pleased with the outcome. Thank you!

I was suggested HCC by my Progressive Ins. Adj., Brent called me to arrange towing for my vehicle. I went by shop to sign paperwork and then was taken outside for a walk-around of my car, the your guy told me insurance wasn't going to cover most of the damages to my car from the dump truck hitting me. I called the insurance adjuster and left a message saying I didn't want HCC to do the work, the adjuster calls me a few days later stating that HCC tore my car down and weren't fixing it, and I needed to find somewhere to take it. No other car repair would touch it The adjuster calls and says HCC agrees to finish the repairs. 2 weeks later I'm called to pick up my car and half the work isn't done and what is done is horrible. The invoice stated a new wheel and time for repairs but repairs weren't done, Brent calls me after I refused the car, and says that's just what I wanted you to do. IM GOING TO MAKE SURE YOUR CARS FIXED. I called several times over next 4 weeks and received a call saying it was ready and it wasn't, now theres a hole tore in my headliner and scratches, dirty hand prints on my headliner, and my gas is missing. Brent tells me it will be ready in a week it's not, I call and he tells me tomorrow thenThursday, I go to Salem to run errands and see 2 HCC employees driving my car to McDonald's drive thru. I go get my car and Brent tells me he can fix the head liner at cost, really?, They stole my gas and cargo net. Don't here

Zero stars! The worst! Owner is dishonest, seems like kinda a fast talking con, talks to women in the "little lady" condescending way.. The work they do is substandard. This is their finished product after having already returned it a second time. I spent hours dealing with their incompetence, they obviously do not have pride in their work or value customers time. Paint has what appears to be particles of sand under it, bubbled and rough textured. Dents were not fixed, mirror still damaged. They had my car for nearly a month for a simple fender bender. I call and get put on hold then call dropped repeatedly, I leave voicemail with no response. After 7 full days of no communication I had my insurance rep physically go check on my car to see if they even still had it. Then the condescending owner sends me this.. " I apologize. Had I known about it I would have resolved it. I treat all my customers with respect and kindness. Just the way I was raised. The door needs cut and polished. Takes about an hour. I genuinely appreciated our conversations. I was raised you catch more bees with honey than vinegar." Very unprofessional. The door should have been cut and polished before returning the car to me, for the second time. How many times do you expect customers to bring their car back to fix the same issues? Your customers are paying you to do a job, you are not entitled to get "honey". The message from Brent the owner is implying that since I expect them to do the job they are getting paid to do "I'm not raised right" And to add further exasperation my gas tank was syphoned out of while my car was in their possession. Crooks. Update. I had to take my car to a different shop to fix all the issues. The other shop flagged in yellow the sand particles and dripping pooling paint. They also pointed out that hycinth over sprayed paint on they test of my car trapping dirt and dust all over my hood & roof.