Insurance Over Texas Agency, LLC

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quinny bee

I was a transferred customer from Dale from over 17 years ago. Then, Martha took over several years later. It wasn’t until the recent storm, Beryl and the process of my first claim. Ms. Jaurez was not knowledgeable or helpful. Had to reach out to other agents to understand general questions. 1. How long will I have to make fixes once claim is approved. 2. Do I have a rcv or acv policy. very general questions... I had so many issues with Home Owners of America and had many general questions to Martha. I requested documents that were delayed. When I mentioned to Martha I wanted to switch due to being treated poorly by HOA, a year ago. Martha only focus was having my claim closed. She requested information that she claimed was not in her scope. For example, having pictures and invoices emailed directlty to her is not apart of the process to switch to a new carrier. She promises to make return phone calls and never did, I ended that all. She seems to be far over her head. Specifically with explaining the claim process and home owners insurance jargon.

DeJuana Bivins

The service they provide is exceptional. I’ve been dealing with them for many years and they have never failed me yet. I would highly recommend them.

Bill Allen

Martha is VERY personable and a wealth of knowledge. I left the conversation with no remaining questions and understood everything clearly. She is an exceptional communicator and a great representative of your firm.

Rosy Mendoza

Martha is incredible. Her attention to detail and her expertise are beyond anyone else I've met before. I truly appreciate that even though I am not her client.She walked me through everything.I needed to take care of a situation with the last car accident. I will definitely be moving forward as soon as my situation with my a current accident is taking care of. If she care so much and go out of her way to explain everything to me and I am not her client. I cannot even imagine how much more she would take care of me once I become her client.