J&H Landscaping INC

J&H did the backyard for my new construction home including grading, drainage, block retaining wall, sprinklers, sod patio, curbing, and dry creek. I challenged Jackson to give me the budget option on multiple items and he delivered. The quality relative to the price was great. Some frustrations included not knowing when the crew was coming to work despite asking for advance notice, delays due to not having the correct materials or parts, prices of some sections creeping up during the project, a new crew each phase which required an explanation of the plans, and final payment requested when the job was 95% complete. I think many of these frustrations are common to hiring landscaping companies or contractors, but I have high expectations when spending tens of thousands of dollars on a project.

We’ve had a long and frustrating process with j&h. Here are the things to watch for if you decide to go with them: 1. Quality of work. Jackson’s work is great, but he’s consistently sent less experienced kids to our project. They buried our downspouts immediately next to the house causing damage including eroded out and and broken curbing, ruined grass, and improper drainage which was part of the reason our basement flooded. They put sprinkler lines/heads where we had plants going in our designs, and wouldn’t correct this even though we discussed it. The grading of our backyard isn’t great. Our trampoline install was poorly done and now sits about 1 foot lower than the rest of our yard. Jackson said he was going to put gravel under the tramp during the install. Never did, and now it’s a sunken in mud pit. 2. Consistently inconsistent. The other reason our basement flooded was due to his team’s negligence to show up like they told us they would. Our sprinklers did not properly turn off and were left running for 3 days straight while we were out of town. Ironically this didn’t happen until after his team had come to the house, then failed to return to the job that weekend like they said they were going to. Ended up being a jammed valve that Jackson cleared in 2 minutes. Could have been prevented and now we have thousands of dollars in damage that we’re dealing with. In the past month alone, we’ve had Jackson cancel or reschedule, or just no show us 5 times now (since April). 3. Mismanagement. Jackson seldom shows up to manage the work. He’s been telling us he has to “squeeze us in” after his other jobs. Why? Aren’t we your client too? With the consistency in in cancelling, it’s become apparent that time management isn’t great. When we hired him last summer, we gave him plans to use. That was pointless as they weren’t followed, and we’re still dealing with fixing things such as missing drip lines where plants were installed. 4. Missing tools. Consistent with another review, we’re now missing both of our shovels (after his crew has showed up). I contacted them about our first missing shovel last year, but never had it returned. Within 2 showings this year, my other shovel went missing. I don’t believe they’re “stealing” them, but due to the poorly managed operation, they’re not aware of what is theirs vs their clients. 5. Accountability. We just want what we paid for to be done. We want them to show up when they say they will. I so badly want things to go well for Jackson because he’s a good guy, but I unfortunately can’t confidently recommend j&h based on our personal experience. Final update: we kept getting treated secondary to other clients which is fine since they’re probably spending more money. Jackson came out and quickly fixed a pipe his crew cracked. I’ll be ripping up grass and curbing that was ruined due to improper drainage. He told me he would do it, but every time we’d talk, it would be “2 weeks out”. Never got closer. We will be hiring another crew to finish this job.

Jackson is amazing to work with. I have been doing design work for over 30 years and have worked with a myriad of contractors. He is one of the good ones. Love working with this guy.