K & M Transport Inc

My husband got into a bad wreck here and text me gibberish about a crash then went into a concussion and didn’t reply or answer me. I wasn’t contacted by anyone at his work for hours concerning what happened or his care. I called him and the office repeatedly while my husband wasn’t able to talk to me nobody told me anything. He once went to the hospital sick and I called them to try to let them know he wouldn’t make it to work but after 45 mins of waiting to talk to someone I gave up. It’s highly un professional. He said a man today had a temper tantrum yesterday and broke a door over the election and went home and that nobody will likely do anything about that behavior. From the lower to higher levels the professionalism is non existent here. Works endless hours to barely afford groceries on top of it. Not a great job by any means.

Worst customer service ever. I needed my shipment for diesel engines parts to be delivered and they couldn’t do it for another week. I asked if I could just drive down and pick the up myself. I was told by a very rude women no that they were paid to do it and they had to make the delivery. I have a tug boat that’s not working that’s cost me tons of money. I drove down form Muskegon to pick them up. I guess she was shocked I showed up. She still wanted to give me a hard time. Finally a man on the dock said hey just back up here and I will load you. I think this guy felt sorry for me knowing I needed this shipment that day. I even told them to keep the money don’t worry about it. Never use this bunch of your business is time sensitive.

Ill keep this brief: This carrier is pathetic. 1. Dropped off the first shipment and 2 of the 3 the pallets of floor tile were rubble. But they dropped it off in the street anyway so we could clean it up. It remains in my driveway after weeks of waiting to have it removed. 2. Reordered Tile - Carrier said Friday, then changed and told no one so it was to be Monday. Called first thing in the morning to get an ETA. First Person: between 10-1, 1:30 called back and the answer was 2:30-3:30. Called back at 3:30 and now the "estimate" is by 5pm. NO ONE CARES AT THIS COMPANY - TOP TO BOTTOM The excuse is "We are an estimated time delivery company" Is Friday to Monday at 5pm an estimate? The company wastes customers time without any regard to accuracy or convenience. Thanks for wasting my time! Thanks for dropping a completely damaged shipment. Please go sell snow cones so when you screw up - no one cares!